Aerospace Account Specialist

RBC•Oxford, CT

About The Position

This role is responsible for facilitating the order entry process from beginning to end for assigned customers, answering basic technical questions, and acting as a liaison between customers and various internal departments. The specialist will build positive relationships with major customers, prepare quotes and status updates, and review purchase orders for accuracy. Ensuring accurate and timely service, responding proactively to customer requests, and managing weekly orderbook calls are key aspects of the position. The role also involves tracking customer orderbooks against forecasts and ensuring alignment between forecasts and customer planning.

Requirements

BS degree in Business, Supply Chain or Engineering-related field.
5-8 years relevant account management experience in manufacturing.
Exceptional accuracy in high-volume process driven work.
Strong written and verbal skills for communicating technical and commercial information.
Ability to work under pressure and meet tight deadlines.
Proficient in MS Office and ERP systems.
Strong organizational skills.
Ability to keep customers satisfied while maintaining company guidelines.
Must be detail oriented and follow issues through to completion.

Nice To Haves

Experience in the aerospace industry strongly preferred.

Responsibilities

Facilitate the order entry process from beginning to end for assigned customers.
Answer basic technical questions using available resources.
Act as liaison between customers and field sales with various departments.
Build positive relationship with all major customers.
Prepare quotes, status updates and responses for customers.
Review purchase orders for accuracy against contracts and quotes.
Ensure accurate and timely service and respond quickly and proactively to customer requests.
Support and manage weekly orderbook calls with key customers.
Track customer orderbook against forecasts, work hand in hand with customers and shortage reports to ensure forecasts align with customer planning.
Identify high-impact actions, and identify and resolve key requests efficiently.