Aerospace Account Specialist

Dodge Industrial•Oxford, CT

About The Position

This role focuses on managing the order entry process from start to finish for assigned customers in the aerospace industry. The specialist will act as a key liaison between customers, field sales, and various internal departments, ensuring accurate and timely service. Responsibilities include preparing quotes, status updates, and responses, as well as reviewing purchase orders for accuracy. The position requires building positive relationships with major customers, supporting orderbook calls, and tracking customer orderbooks against forecasts to ensure alignment with customer planning. The ideal candidate will be adept at identifying high-impact actions and resolving key requests efficiently.

Requirements

BS degree in Business, Supply Chain or Engineering-related field.
5-8 years relevant account management experience in manufacturing.
Exceptional accuracy in high-volume process driven work.
Strong written and verbal skills for communicating technical and commercial information.
Ability to work under pressure and meet tight deadlines.
Proficient in MS Office and ERP systems.
Strong organizational skills.
Ability to keep customers satisfied while maintaining company guidelines.
Must be detail oriented and follow issues through to completion.

Nice To Haves

Experience in the aerospace industry strongly preferred.

Responsibilities

Facilitate the order entry process from beginning to end for assigned customers.
Answer basic technical questions using available resources.
Act as liaison between customers and field sales with various departments.
Build positive relationship with all major customers.
Prepare quotes, status updates and responses for customers.
Review purchase orders for accuracy against contracts and quotes.
Ensure accurate and timely service and respond quickly and proactively to customer requests.
Support and manage weekly orderbook calls with key customers.
Track customer orderbook against forecasts, work hand in hand with customers and shortage reports to ensure forecasts align with customer planning.
Adept at identifying high-impact actions, and proven record of identifying and resolving key requests efficiency.