Software Maintenance and Support

Quest Defense Systems & Solutions, Inc.•Cincinnati, OH

11d•$68,000 - $75,000•Onsite

About The Position

Quest Defense Systems and Solutions is seeking a technically strong, customer-focused engineer who can bridge IT and engineering, develop and maintain robust distribution mechanisms, and proactively improve tool reliability and user experience. The Aero-Tools Engineer provides front-line and backend support for engineering tools, ensuring issues are quickly triaged, resolved, and communicated while continuously improving the tool build and distribution process. This onsite role is based in Cincinnati, Ohio, and is temporary, with the project predicted to end December 31, 2026. Applicants must be U.S. citizens or U.S. lawful permanent residents; the posting also states that candidates must be U.S. citizens. The work takes place mostly in office environments, with occasional shop-floor involvement, and involves substantial telephone and computer work in heavily regulated industries requiring strict adherence to procedures.

Requirements

Strong skills in developing, coding, and deploying distribution mechanisms.
Familiarity with Windows and Linux operating systems as they relate to tool/file permissions and execution.
Strong programming experience, such as Bash, Perl, and Git.
Strong cross-functional IT/engineering, teamwork, and communication skills.
Must be a U.S. citizen.
Must have a bachelor's degree in an IT engineering field.
Ability to use personal transportation to visit customer locations.

Nice To Haves

Programming or debugging experience in C/C++ and/or Fortran.
Experience adopting and/or integrating emerging technologies, such as generative AI, automation platforms, or digital assistants, into day-to-day operations for continuous improvement.

Responsibilities

Support the user community by fielding issues reported by designers running the tool.
Work closely with the ADT triage team to resolve open tickets responsively.
Support, define, and manage the tool build process to improve tool support.
Answer user support questions about tool-related issues.
Work with users to identify issues, research problems, propose solutions, and make corrections to tools and/or the distribution environment.
Create and update logs of issues and corrective actions.
Provide timely communications about significant issues.
Prepare and present reports on findings.
Work with internal IT teams to improve the performance and reliability of the distribution process.