Software Maintenance and Support
About The Position
Quest Defense Systems and Solutions is seeking a technically strong, customer-focused engineer who can bridge IT and engineering, develop and maintain robust distribution mechanisms, and proactively improve tool reliability and user experience. The Aero- Tools Engineer provides front-line and backend support for engineering tools, ensuring issues are triaged, resolved, and communicated while continuously improving the tool build and distribution process. This is an onsite role in Cincinnati, Ohio, and is temporary, with an anticipated end date of December 31, 2026. Applicants must be U.S. citizens or U.S. lawful permanent residents; the posting also states that candidates must be U.S. citizens. The work involves mostly office environments with occasional shop-floor involvement in heavily regulated industries requiring strict adherence to procedures.
Requirements
- Strong skills in developing, coding, and deploying distribution mechanisms.
- Familiarity with Windows and Linux operating systems as they relate to tool and file permissions and execution.
- Strong programming experience, such as Bash, Perl, and Git.
- Strong cross-functional IT and engineering, teaming, and communication skills.
- Must be a U.S. citizen and have a bachelor's degree in an IT engineering field.
- Ability to use personal transportation to visit customer locations.
Nice To Haves
- Programming or debugging experience in C/C++ and/or Fortran.
- Experience adopting and/or integrating emerging technologies, such as generative AI, automation platforms, or digital assistants, into day-to-day operations for continuous improvement.
Responsibilities
- Support the user community by fielding issues reported by designers running the tool.
- Work closely with the ADT triage team to address open tickets responsively.
- Support, define, and manage the tool build process to improve tool support.
- Answer user questions about issues pertaining to the tool.
- Work with users to identify issues, research problems, propose solutions, and make corrections to tools or the distribution environment.
- Create and update logs of issues and corrective actions.
- Provide timely communications about significant issues.
- Prepare and present reports on findings.
- Work with internal IT teams to improve the performance and reliability of the distribution process.
Benefits
- 401(k) with employer-match contributions
- Medical, dental, and life coverage
- Disability benefits
- Generous compensation structure
- Opportunities for advancement
- Certification assistance, subject to approval
- Flexible, friendly, and fun work environment
