Aerie Restaurant & Lounge Intern (May - Nov 2027)

Grand Traverse Resort•Acme, MI

7d•Onsite

About The Position

The Food and Beverage Intern at Aerie Restaurant & Lounge supports daily restaurant operations during the resort’s peak season, May through November 2027. Working closely with the Restaurant Manager, the intern helps supervise and train staff, monitor service on the restaurant floor, and ensure guests receive smooth, consistent service. The role provides hands-on experience in hospitality management, leadership, organization, time management, sales, and high-volume dining operations. The intern also works with event planners and patrons to plan and execute private events in the restaurant. The position involves opening and closing procedures, service and cleanliness oversight, monitoring guest feedback, completing reports and paperwork, following food, beverage, sanitation, and safety requirements, and carrying out assignments delegated by management. Interns attend bi-weekly meetings and committee meetings and complete internship projects. The schedule is flexible and generally 30–40 or more hours per week.

Requirements

Currently enrolled at a university, college, or community college and able to receive college credit for the internship.
Excellent customer service and written and verbal communication skills.
Ability to manage time and urgency and complete tasks and projects in a timely manner.
Highly motivated, positive attitude, and ability to multitask.
Ability to work independently and as part of a team while focusing on outstanding guest service.
Ability to carry small and large trays of food and beverages.
Ability to stand for prolonged periods and perform frequent stooping, bending, and carrying; items may exceed 30 pounds and are limited to 100 pounds.
Ability to interact with people beyond giving and receiving instructions.
Ability to adapt and perform under stress in emergencies and handle stressful or compromising situations while remaining focused and professional.
Willingness and ability to work in a fast-paced restaurant or kitchen environment and flexible hours, including weekends and holidays.

Nice To Haves

At least 6 months of experience in a supervisory role.
Previous knowledge of food and beverage service, products, cost control, labor control, marketing, and sales techniques.

Responsibilities

Support daily restaurant activities and monitor service on the restaurant floor.
Help supervise and train staff, encourage morale, and promote professional service and cleanliness standards.
Collaborate with event planners and patrons to plan and execute private events.
Monitor guest satisfaction and feedback daily.
Complete paperwork and reports, which may include disciplinary forms, work orders, requisitions, payroll, and purchase orders.
Follow applicable state and local laws for beverage service and intoxicated patrons, and follow county health department sanitation requirements.
Ensure prompt beverage service and that food and beverage quality standards are met.
Perform restaurant opening and closing procedures.
Attend required meetings and safety training, including bi-weekly intern and committee meetings.
Complete internship projects and assignments requested by management.
Support management decisions and assist staff as needed.
Provide quality products, excellent service, and a friendly atmosphere for guests.
Handle cash, bank keys, and gift certificates when assigned.
Operate the MICROS Computer System.
Follow resort environmental practices, Employee Handbook grooming and dress standards, and applicable safety policies and procedures.
Work flexible hours, including days, evenings, weekends, and holidays.