Aerie Restaurant & Lounge Intern (May - Nov 2027)

Grand Traverse Resort and Spa•Acme, MI

About The Position

The Aerie Restaurant & Lounge Intern supports daily restaurant operations during the resort’s peak season, May through November 2027. Working closely with the Restaurant Manager, the intern helps supervise and train staff, monitor service on the restaurant floor, maintain guest satisfaction, and ensure consistent food, beverage, service, and cleanliness standards. The position also involves working with event planners and patrons to plan and execute private events, and offers hands-on experience in hospitality management, sales, and restaurant operations. The intern completes opening and closing procedures, assigned administrative tasks and internship projects, and participates in intern and committee meetings. This is a flexible-schedule role of 30–40+ hours per week. The intern must be currently enrolled at a university, college, or community college and receive college credit for the internship. Native American Preference applies; passing a background investigation and drug screen is a condition of employment.

Requirements

Must be currently enrolled at a university, college, or community college and receive college credit for the internship.
Excellent written and verbal customer service and communication skills.
Ability to manage time effectively, recognize urgency, and complete tasks and projects promptly.
Highly motivated, positive attitude, and ability to multitask.
Ability to work independently and as part of a team to provide outstanding guest service.
Ability to carry small and large trays of food and beverages.
Ability to stand for prolonged periods and perform frequent stooping, bending, and carrying; items may exceed 30 pounds and are limited to 100 pounds.
Ability to interact with people beyond giving and receiving instructions.
Ability to adapt under stress during emergencies and handle stressful or compromising situations while remaining focused and professional.
Willingness and ability to work in a fast-paced restaurant or kitchen environment and follow OSHA and Health Department safety policies, procedures, and standards.
Must be able to pass a background investigation and drug screen as a condition of employment.

Nice To Haves

At least 6 months of experience in a supervisory role.
Knowledge of food and beverage service, products, cost control, labor control, marketing, and sales techniques.

Responsibilities

Supervise and train staff to foster guest satisfaction, motivate employees, and maintain morale.
Promote consistent professional standards of service and cleanliness.
Monitor guest satisfaction and feedback daily.
Submit requested paperwork and reports in an orderly and timely manner, including disciplinary forms, work orders, requisitions, payroll, and purchase orders.
Follow applicable state and local laws concerning intoxicated patrons and beverage service, and comply with county health department sanitation requirements.
Ensure beverage service is prompt and efficient and food and beverage quality standards are met.
Perform restaurant opening and closing procedures.
Support management decisions and assist staff as needed; complete assignments and other duties delegated by the manager.
Provide quality products, excellent service, and a friendly atmosphere for guests.
Handle cash, bank keys, and gift certificates when assigned.
Operate the MICROS Computer System.
Follow resort environmental practices and employee grooming and dress standards.
Attend required meetings and safety training, including bi-weekly intern and committee meetings.
Complete internship projects.
Help plan and execute private restaurant events in collaboration with event planners and patrons.