Advocate: Swing Shift

Africatown Community Land Trust•Seattle, WA

23h•Onsite

About The Position

The Advocate position reports to the Advocate Supervisor and works on-site at the Benu Community Home. This position greets community members into the space and assist with getting the immediate needs supported and completing the intake process prior to case manager support. This position will work swing or graveyard and positively engages with community member residence daily. Typical duties include Community Member Support ( Guests ) Coordinate with other social service partners internally and externally, as needed to meet the needs of community members residing at Benu Community Home Model interpersonal and living skills community members residing at Benu Community Home Assist with meal prep, cleaning, laundry, errands, transportation, and other supportive needs for community members residing at Benu Community Home Learn and support safety and compliance guidelines for employees and community members Provide crisis intervention and advocacy to participants Maintain a safe and comfortable living & meeting environment, performing janitorial duties and removal of garbage from individual units and common areas Work as a team with other colleagues on shift and be able to work independently without direct supervision Client intake, A ssessment, and A dvocacy Admit new community members via the intake evaluation and assessment process Review and record notes and information in HMIS and other databases Contribute to maintaining client records, updating information on an ongoing basis Review policies and procedures with community member residents as needed Maintain accurate community member residents count throughout work shift Complete frequent scheduled floor checks throughout work shifts Engage outside professionals (Mental Health Professionals, Medics, etc.) Assist with coordinating errands, medical appointments, etc. Front Lobby Concierge Duties Manage front desk and building security, including welcoming new community members/guests, visitors, and donors, monitoring security cameras and lobby, ensuring building and program rules, and sanitizing client belongings Perform routine walk-through of the entire building to engage with clients and ensure safety Process messages and maintain accurate client tracking records, including the bar list Answer phones and assist with reception duties as needed Assist outside vendor with serving meals that are prepared off-site and delivered to the building Assist participants as they move into or out of the building Supervision of V olunteers Supervise volunteers on shift Work with off-site volunteers providing advice and support Administrative and General Responsibilities Attend staff meetings, workshops, retreats, and in-service classes as provided. Maintain accurate record of hours worked and turn in timesheets on schedule. Contribute to and support a positive, team-oriented work environment; participate with other staff members in group decision-making process. Assist with client and program laundry as needed Maintain cleanliness and order at the front desk and lobby area. Inform supervisors of facilities and client-related issues. Perform other job-related duties as assigned.

Requirements

One year of experience working with people experiencing houselessness
High School Completion or equivalent
Foundational knowledge and/or experience working with people with mental health issues and/or substance use disorder
Knowledge of trauma-informed care and intersectionality with systems of oppression - specifically racism
Knowledge and experience with crisis intervention and de-escalation techniques
Knowledge of harm reduction program model
Ability to work within the mission, goals, and objectives of Benu Community Home
Ability to commit to developing and safekeeping a workplace that values and supports a culturally responsive learning and growth environment
Ability to contribute to a work environment that fosters respect, teamwork, and excellence.

Nice To Haves

College-level classes toward a degree in Social Service.
Previous work experience in programs that work with high-needs participants.
CPR/First Aid training

Responsibilities

Coordinate with other social service partners internally and externally, as needed to meet the needs of community members residing at Benu Community Home
Model interpersonal and living skills community members residing at Benu Community Home
Assist with meal prep, cleaning, laundry, errands, transportation, and other supportive needs for community members residing at Benu Community Home
Learn and support safety and compliance guidelines for employees and community members
Provide crisis intervention and advocacy to participants
Maintain a safe and comfortable living & meeting environment, performing janitorial duties and removal of garbage from individual units and common areas
Work as a team with other colleagues on shift and be able to work independently without direct supervision
Admit new community members via the intake evaluation and assessment process
Review and record notes and information in HMIS and other required databases
Contribute to maintaining client records, updating information on an ongoing basis
Review policies and procedures with community member residents as needed
Maintain accurate community member residents count throughout work shift
Complete frequent scheduled floor checks throughout work shifts
Engage outside professionals (Mental Health Professionals, Medics, etc.)
Assist with coordinating errands, medical appointments, etc.
Manage front desk and building security, including welcoming new community members/guests, visitors, and donors, monitoring security cameras and lobby, ensuring building and program rules, and sanitizing client belongings
Perform routine walk-through of the entire building to engage with clients and ensure safety
Process messages and maintain accurate client tracking records, including the bar list
Answer phones and assist with reception duties as needed
Assist outside vendor with serving meals that are prepared off-site and delivered to the building
Assist participants as they move into or out of the building
Supervise volunteers on shift
Work with off-site volunteers providing advice and support
Attend staff meetings, workshops, retreats, and in-service classes as provided.
Maintain accurate record of hours worked and turn in timesheets on schedule.
Contribute to and support a positive, team-oriented work environment; participate with other staff members in group decision-making process.
Assist with client and program laundry as needed
Maintain cleanliness and order at the front desk and lobby area.
Inform supervisors of facilities and client-related issues.
Perform other job-related duties as assigned.