Advocacy Care Coordinator

THE CRISIS CENTER OF TAMPA BAY INC•Ruskin, FL

33d•Hybrid

About The Position

The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges due to the trauma of sexual assault or abuse, domestic violence, medical emergency, suicidal thoughts, chronic emotional or situational stress. The primary responsibility for the Care Coordinator is to provide services through a trauma-informed framework and increase the client/family supports and provide linkages to services that improve the quality of life for clients/families.

Requirements

Bachelor’s degree in mental health or social services field.
Minimum of one year case management or service referral experience.
Knowledge of social services, trauma informed care principles, and crisis intervention skills required.
Complete 30-hour self-study (within 30 days of hire) training through the Florida Council Against Sexual Violence including role plays and on the job requirements.
Must have a valid Florida State Driver’s License and be able to drive in the state.
Knowledge of crisis intervention and case management skills.
Knowledge of child development and family dynamics.
Knowledge of strengths-based, person/family-centered practice.
Knowledge of System of Care principles.
Knowledge of addiction, mental and behavioral health diagnoses, poverty, intergenerational culture, domestic violence and victimization issues.
Knowledge of and comply with HIPAA regulations.
Knowledge of and compliance with Mandatory Child Abuse Reporting laws.
Knowledge of and compliance with VOCA on behalf of clients who are eligible for compensation or meet VOCA demographics.
Knowledge of and comply with the policies, procedures, and goals of the Agency and our collaborative partnership projects.
Knowledge of Windows based computer operating system.
Knowledge of community resources.
Ability to collect and evaluate data.
Ability to communicate effectively verbally and in writing.
Ability to document case records and client contacts accurately.
Ability to work independently.
Ability to establish and maintain effective working relationships with others.
Ability to problem solve and make decisions independently.
Ability to organize and prioritize work.
Ability to prepare reports relating to clients, contracts, and grants.
Knowledge of and comply with policies and procedures of funding sources including Department of Health
Skill in the operation of a word processing software program on a personal computer.
Skill in interviewing clients to identify personal, legal, social and economic needs.
Skill in dealing with social service clients under stressful situations.
Must understand and incorporate culturally and linguistically appropriate services.
Must be able to work independently identify risk factors regarding safety.

Nice To Haves

Bilingual highly preferred to meet the diverse needs of the community.

Responsibilities

Provide exceptional customer service and care coordination to clients referred to Corbett Trauma Center from community partners or internal referrals.
Inform and educate clients, including children and non-offending care givers, on the unique benefits of trauma reduction services.
Identify client barriers to trauma therapy appointments.
Assist clients with resources to address barriers and connection to trauma therapy.
With client’s consent communicate updates to community partners.
Provide direct client services to the community by the prescribed methodology; perform crisis intervention and advocacy to meet various needs in a variety of community settings to improve quality of life as it is affected by trauma and victimization.
Conduct and document triage and fact-finding interviews in order to assess basic and (long-term household) needs and identify services best suited to address concerns, information and referral activities, warm referral and assistance with navigation of local system of care, and community resource linkages.
Collaborate with internal and external programs to assist referred clients.
Maintain relationships and ongoing communication with community agencies who are providing case management and (household) supports in order to effectively coordinate services on behalf of the client and their families.
Engage in person/family-centered, strengths-based practice that includes adults, teens, youth and children.
Proactively address and implement solutions to issues effecting client’s active participation in the healing process.
Document client case records accurately and in a timely manner (within 24 hours) following protocol by writing comprehensive case notes, Care Coordination plans, reports, and other pertinent information used to document contacts, resources used, and client needs in conformance with local, state and federal guidelines.
Complete customer satisfaction surveys as required.
Complete and submit required reporting information as required.
Complete and submit appropriate (time) logs as required.
Staff all cases a minimum of once per month, or as needed, with supervisor.
Attend outreach events to increase awareness of Crisis Center services to community members.
Attend all required training and engage in other training curricula and activities mutually agreed to with the supervisor that enhances ability to perform duties of this position.
Adhere to the written Policies and Procedures.
Perform such other duties as may be assigned by the supervisor.