Advisor, Program Mgmt

Canon U.S.A., Inc.•Boca Raton, FL

1d•$96,880 - $145,090•Hybrid

About The Position

The Program Manager coordinates programs for large key customers, including accounts with multiple locations and stakeholders. This role aligns customer priorities with Canon teams, oversees execution, resolves issues, and provides clear program visibility to customers and Canon leadership.

Requirements

Bachelors degree in business, project management, operations, engineering, supply chain, or a related field; equivalent experience may be considered.
Seven or more years of project or program management experience with complex customer-facing programs.
Experience supporting large customers with multiple locations, stakeholders, and workstreams.
Experience leading cross-functional teams in a matrixed organization.
Ability to travel and manage priorities across locations and time zones as needed.
Proficiency in Microsoft Project, Smartsheet, Power BI, Microsoft Office Suite, project portfolio management tools, risk management methodologies, financial analysis, and budgeting.
You must be legally authorized to work in the United States.
All applicants must reside in the United States at the time of hire.
The Company will not pursue or support visa sponsorship.

Nice To Haves

Master degree preferred.
Production print, manufacturing, automation, logistics, technology deployment, or equipment implementation experience preferred.
PMP certification is preferred, or ability to obtain within 12 months.
Agile, Scrum, or PRINCE2 certifications preferred.
Strong planning, risk management, financial tracking, problem-solving, and change-management skills.
Clear executive and customer communication.
Strong stakeholder management, negotiation, and organizational influence.
Proficiency with Microsoft Office; Microsoft Project, Smartsheet, Power BI, CRM, or portfolio-management tools preferred.

Responsibilities

Serve as the main program-management contact for assigned large customers.
Understand each customer goals, locations, stakeholders, priorities, and commitments.
Maintain an account program plan covering active projects, milestones, owners, risks, and next steps.
Support customer retention, expansion, and consistent experience across locations.
Coordinate implementations, installations, expansions, upgrades, and relocations across customer sites.
Manage scope, schedules, budgets, resources, dependencies, risks, and changes.
Confirm site readiness and adapt plans to local requirements.
Ensure smooth operational handoffs and follow-up on performance and open actions.
Align customer stakeholders with Sales, Service, Operations, Engineering, Supply Chain, Logistics, IT, Finance, Legal, and other teams.
Lead customer reviews, project meetings, steering committees, and executive updates.
Drive decisions and accountability across teams without direct authority.
Provide clear updates on progress, decisions, risks, financial considerations, and required actions.
Coordinate escalations, recovery plans, communications, and resolution.
Set realistic expectations and align customer needs with Canon commitments and capabilities.
Maintain dashboards, action logs, risk registers, and executive-level reporting.
Track milestones, customer outcomes, financial performance, service trends, and program health.
Identify recurring issues and improve processes, tools, and delivery consistency.