Advisor, Financial Aid Services

San Jacinto•Pasadena, TX

1d•Onsite

About The Position

The Advisor, Financial Aid Services is responsible for advising students on financial aid requirements and assisting them with funding their college education. This role involves processing financial aid applications, conducting financial literacy programs, evaluating appeals, and collaborating with the Manager of Financial Aid to improve services. The position also requires conducting informational presentations and participating in various college and community events.

Requirements

Maintain processes and systems that improve the quality of customer support services.
Demonstrate working functional knowledge and use of Banner and Microsoft Office.
Must demonstrate the ability to assess issues and/or problems and make recommendations for improvement.
Must demonstrate knowledge of and compliance with FERPA and other federal, state and local laws and regulations pertaining to higher education.
Must possess outstanding communication, critical thinking, customer service, and organizational skills, and be able to explain complex processes.
Must be detail-oriented.
Must have knowledge of college admission and enrollment processes, advising and educational planning, basic career planning, and transfer requirements.
Demonstrate the desire to learn new software requirements to support office functions & efficiency.
Ability to adapt to learning new tasks & skills.
Bachelor’s degree from a regionally accredited college/university required.
Possess personal computer literacy and good organizational skills.

Nice To Haves

Experience in financial aid, admissions, registrar, advising, testing, or marketing of higher education and recruitment of students required
Banner experience preferred.

Responsibilities

Assist students and families with all financial aid options and processing federal, state and institutional financial aid applications in accordance with federal, state and college regulations, including verification concerns.
Plan, implement, and conduct retention and completion activities related to financial literacy and education.
Use professional judgment to evaluate dependency and special circumstance appeals.
Work with the Manager of Financial Aid to plan, implement and evaluate the programs and services provided by the Financial Aid Office.
Conduct financial aid informational presentations to special groups.
Prepare for and participate in a variety of college/campus/community, task force, workshops, training sessions and conferences as assigned; collaborate with other service areas to provide and improve services to students.
Work cooperatively with counterparts on the other campuses to achieve the College’s annual goals and objectives.
Represent SJC with outside educational institutions, internal departments, and professional organizations.
Serve as department liaison and on campus/college committees as requested.
Other duties as assigned.