Advising Manager, Undergraduate Programs (Hybrid Eligible)

Boise State University • Boise, ID

13d • Hybrid

About The Position

The Advising Manager is a critical member of the Extended Studies Enrollment and Student Success Leadership team, focusing on student success and advising within online programs. This role collaborates with staff in Extended Studies and academic departments to ensure a seamless and transparent experience for online students from admission to graduation. The position offers the potential for a hybrid work schedule, combining on-site work at a Boise State facility with remote work within Idaho. Candidates must be available to work on-site as required. The Division of Extended Studies aims to expand higher education access and student success through innovative programs. The Boise State Online advising team supports online students throughout their entire educational journey, from onboarding to graduation, with a focus on individual empowerment and goal achievement.

Requirements

• Bachelor’s Degree and 5 years of experience or equivalent, including 1 year of managerial experience.
• Ability to conceptualize, organize, direct, and successfully execute multiple project planning processes simultaneously.
• Self-directed and imaginative in accomplishing objectives through tested methods but also demonstrating a willingness to innovate and take new approaches.
• Proven experience in completing and balancing multiple work projects
• Ability to provide exceptional student service
• Ability to work effectively both independently and cooperatively as a member of a team.
• Exhibit professionalism and integrity through excellent verbal and written communication skills
• Leading partnerships to facilitate change and promote action.
• Ability to lead an institution-wide collaborative work group through the process of enhancing and/or changing a service
• Support and advise students through nuanced challenges that arise throughout the admission, enrollment, and graduation cycles.
• Train, mentor, and supervise others to support unified efforts in student services and engagement.
• Create processes to efficiently serve students and track success. Evaluate the effectiveness of work and revise approaches to reach desired outcomes.
• Handle difficult and sensitive situations, use sound, independent judgment within general policy and legal guidelines.
• Establish and maintain effective working relationships with and elicit cooperation from colleagues, members of external groups, and co-workers on complex issues.
• Utilize organization, communication, and time management skills.
• Be sensitive to the concerns and needs of different student populations.
• Ability to translate quantitative and qualitative data into actionable insights for team management, partner conversations, work prioritization, and constructive coaching conversations.

Nice To Haves

• Master’s degree in an appropriate field from an accredited college or university.
• At least one year of experience supporting or advising online and/or non-traditional students.
• At least one year of experience autonomously supervising, managing, and directing the work of others.
• At least one year of experience with PeopleSoft or similar student information systems.
• At least one year of experience with Slate or a similar Customer Relations Management (CRM) database.
• At least one year of experience in partnership and change management.
• Experience in managing to success metrics.

Responsibilities

• Direct partnerships with academic departments to provide comprehensive advising, student services, and student support for online programs and online students.
• Coordinate all services provided to current students admitted and enrolled in online programs.
• Maximize efficient use of university systems and data.
• Remain current in knowledge and understanding of Boise State advising best practices, state of Idaho policies, and federal policies (e.g., FERPA, State Board of Education policies).
• Partner with Enrollment and Student Success and eCampus Center leadership to communicate and support all Boise State University offices and entities to serve online students, respond to new customer concerns/questions, and identify opportunities for improvement.
• Train, mentor, and directly supervise Senior Student Success Advisor(s), Student Success Advisor(s), and Student Success Coach(es) who work with students admitted to and enrolled in online programs.
• Works with supervisor to develop a professional development plan with annual goals to accomplish the plan. Actively pursue excellence, effectiveness, and efficiency.
• Be a functional expert for student services information related to admission, registration, academic adjustments, academic appeals, application for graduation, graduation, credit transfer, degree requirements, academic success/support, tutoring, financial aid, fee payment, course materials/tests, counseling services, and community resources. Coordinate relationships with service specialists as needed. Document and train others as needed.
• Lead efforts to create a unified, intentional communication plan for enrolled and stop-out students.
• Demonstrate a high level of maturity and independent judgment when working with various constituencies to analyze and evaluate the needs of the student, accurately assess the situation, determine appropriate information and referrals, exercise discretion to resolve issues, and tailor the message to fit each unique situation.
• Support the enrollment, retention, and graduation goals of the online program(s), Extended Studies, and the University.
• Coach students through academic difficulties, developing a growth mindset and improving academic beliefs and behaviors to achieve success.
• Problem-solve a variety of student-related issues that will involve interpreting policies and procedures, fact-finding, communicating with field experts, creating options, and deciding final action.
• Track online program students, including the collection of relevant enrollment data, degree plan, advising notes, degree progression, benchmarks for completion, and graduation.
• Manage team performance using data-driven metrics to guide daily operations, identify improvement opportunities, and facilitate meaningful dialogue for the team.
• Coordinate with the academic department on relevant academic adjustments, degree-related advising activities, and processes.
• Collaborate with assigned program(s) to document upcoming changes and write/update any related advising processes.
• Knowledge of internal advising SOPs and holding staff members accountable to those expectations.
• Lead ongoing process optimization and change implementation actions to improve coordination between advisors, the academic department, and relevant enrollment services offices.
• Lead efforts for the ongoing Online Degree Pathway transition process.
• May perform other duties as needed.

Benefits

• 12 paid holidays AND the University is closed between Christmas and New Year's (requires use of 3 vacation days)
• Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service
• 10.76% University contribution to your ORP retirement fund (Professional and Faculty employees)
• Excellent medical, dental and other health-related insurance coverages
• Tuition fee waiver benefits for employees, spouses and their dependents

What This Job Offers

• Job Type: Full-time
• Career Level: Manager