Advertising Revenue Systems Manager

Mastercard • O'fallon, MO

50d • $109,000 - $207,000 • Onsite

About The Position

Mastercard is a technology company in the global payments business. We connect consumers, financial institutions, merchants, governments and businesses worldwide and enable them to use secure and convenient electronic forms of payment. Join the industry’s most passionate, motivated & engaged global team - Our employees are encouraged to drive innovation every day in support of a more connected world – A World Beyond Cash. The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services. The Insights and Enablement team is a global team focused on ensuring that all of Services can make data-driven decisions and operate effectively and efficiently. The team is charged with managing and adapting the policies, processes and platforms used across Services. The Advertising Revenue Systems Manager, will drive systems projects for our Commerce Media group to build a best in class tech stack lead to cash along with design and adoption of productivity tools that serves the internal advertising business users across various personas. Within the existing and new tools this person will improve usability, increase business efficiencies, and deliver enhancements and fixes to the systems. Additionally, support will include the execution of adoption campaigns, implementation of data improvement efforts, discovering and defining AI use cases, reporting, and assisting with testing updates and training initiatives. Our primary set of solutions sit on Salesforce.com and associated SaaS solutions that integrate into the sales process including but not limited to Marketing Cloud, Outreach, CPQ, Ironclad, Seismic, Certinia PSA, CSG and Order Management builds pushing data into tools such as SAP, Oracle, SingleView, Tableau, and our Customer Advertising Platform. We also have productivity tools such as MS Copilot, Alteryx, Seismic, Confluence, Outreach, Qualtrics that could be used to mobilize productivity of our Commerce Media user base.

Requirements

• BS/BA degree or combination of experience and formal education
• Specific experience building and supporting Advertising business lead to cash systems with and Advertising portal front end and Order Management backend preferred.
• Experience driving large scale systems initiatives including onboarding CRM, Order Management, Lead to Cash stack, productivity tools, business integration and M&As
• Solution Architecture skillset exposure bringing a variety of technology together for a unified experience
• Relevant experience (e.g. Product Owner/ Manager, Manager Consultant) in requirement gathering, user story definition, liaising with tech, functional testing and user testing management and business inquiries.
• Understand your team's technologies and be able to evaluate system designs and architecture as you participate in discussions.
• Ensure cross-collaboration with multiple engineering teams to deliver on shared objectives.
• Experience in implementing or managing CRM, Order Management or other Revenue Ops operational systems (Salesforce.com preferred)
• 5+ years of relevant professional experience, with suitable educational qualifications
• Strong project management, stakeholder management and communication skills
• Keen analytical and proven problem-solving skills with a detailed driven and results oriented approach

Nice To Haves

• Business acumen on sales and revenue related operations such as CRM, Order Management, revenue recognition or billing
• Experience managing key client relationships is a plus

Responsibilities

• Drive both large and incremental systems improvement efforts for Commerce Media across tools and platforms
• Partner with diverse teams and business lines to bring innovative systems to life and ensure best in class governance and processes are being used.
• Act as the bridge between business and tech stakeholders to collect business needs, write technical stories and work with technology teams and developers to test, validate and implement
• Collaborate with system engineering for systems projects including design and integration ensuring they function optimally and meet business needs.
• Provide training and support adoption to the systems' user base.
• Provide technical and process support for inquiries on systems and processes related to Commerce Media / Advertising business tools
• Support investigation and resolution of issues, concerns and general requests
• Conduct periodic Quality Control checks and Data Audits

Benefits

• insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• flexible spending account and health savings account
• paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• deferred compensation for eligible roles
• fitness reimbursement or on-site fitness facilities
• eligibility for tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level