Revenue Systems Manager

ShipMonk

3d

About The Position

ShipMonk is seeking a Revenue Systems Manager to oversee the entire revenue technology stack, aiming to enhance optimization, efficiency, and productivity through effective technology utilization. This role involves managing existing systems, ensuring data integrity, and developing advanced insights and reporting capabilities. As a key member of the Revenue Operations team, the manager will support current technology, identify areas for improvement, and shape the future systems strategy and roadmap. This position is ideal for an individual with strong business understanding and technical skills who is passionate about driving impact through people, processes, and technology. The successful candidate will collaborate with various departments (marketing, sales, account management, client services, finance, etc.) to implement best practices within CRM (Salesforce) and other revenue systems, aligning with business objectives, streamlining operations, and providing comprehensive analytics.

Requirements

• Certified SFDC Administrator required with 3-5 years of relevant hands-on administration experience
• Experience with marketing automation and marketing analytics (such as HubSpot, Google Analytics, etc.)
• Strong technical expertise and business acumen across end-to-end revenue (sales, marketing, etc.) processes and technologies (e.g. Salesforce, HubSpot, Outreach, Asana, Zapier, Docusign, Zoominfo, etc.)
• Experience with system implementation and application support with outstanding project management and execution skills
• Ability to drive cross-functional initiatives across multiple stakeholders by determining key objectives, creating business requirements, and translating into system configuration and implementation
• Strong analytical skills and ability to leverage data to provide insights to guide business decisions and track revenue performance
• Comfortable working in a dynamic, high-growth environment with the ability to work independently, manage multiple tasks and projects simultaneously, and prioritize effectively

Nice To Haves

• Advanced level and/or other Salesforce certifications preferred (e.g. Sales Cloud, Service Cloud, etc.)
• Understanding of basic triggers/Apex code knowledge
• Intermediate to advanced level BI user experience
• HubSpot certification
• Experience in order fulfillment, shipping, and/or e-commerce a plus

Responsibilities

• Manage the administration, configuration, and integration of Salesforce.com and other tools across the revenue tech stack, including technologies for marketing automation, sales engagement, data enrichment, analytics, etc.
• Define and maintain the systems strategy and roadmap
• Recommend and drive process and system improvement initiatives across the end-to-end revenue organization
• Ensure data quality, accuracy, and governance across all revenue systems
• Provide reporting and insights to establish best-in-class visibility and tracking of critical revenue metrics in areas such as marketing spend, campaign management, lead lifecycle, pipeline, forecasting, sales productivity and effectiveness, and other revenue outcomes
• Work with cross-functional stakeholders to understand key objectives, define initiatives to improve business performance, and deliver technology solutions that align with business needs
• Provide training and ongoing day-to-day support to users, including documentation, related to systems, processes, and user guides
• Own Salesforce configuration changes as needed, such as Flow, assignment rules, approval processes, custom objects, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, custom metadata, mobile administration, reports and dashboards, etc.

Benefits

• We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.
• Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
• Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
• Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
• Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
• Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.
• Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.
• People make ShipMonk: We believe in our team and invest in our people.
• Own it: We take ownership of our work, our mistakes, and our successes.
• Get sht done: We're a fast-paced, high-growth company that values action and results.
• Change the score: We challenge the status quo, constantly innovating and improving.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed