Pink Jeep - Adventure Tour Concierge

Herschend Corporate Career • Sedona, AZ

18h • Onsite

About The Position

Pink Jeep is seeking an Adventure Tour Concierge at the Hilton Sedona Resort at Bell Rock. In this role, you will craft unforgettable guest experiences by booking activities, sharing local insights, and serving as the go-to Sedona expert. You will collaborate with a passionate team dedicated to exceptional service. The Adventure Tour Concierge is responsible for assisting Hilton guests with booking activities, dinner reservations, area directions, and providing general information about Sedona and Arizona. This role involves working as part of a team, sharing guest services responsibilities, and communicating closely with coworkers to ensure the highest level of customer service.

Requirements

• Extensive knowledge of Pink Jeep Tours and area knowledge
• Great customer service and sales skills
• Outgoing personality
• Excellent interpersonal, communication, and customer service skills
• High level of integrity, good judgment and problem-solving skills
• Strong team player that is self-motivated and takes initiative
• Ability to motivate, organize and prioritize workload
• Effective time management and multi-tasking capabilities
• Proficient computer experience required (MS Windows, E-Mail, Word, Access, Excel)

Nice To Haves

• Relationships with local community contacts and experience highly desirable

Responsibilities

• Become very knowledgeable and familiar with activities, restaurants, attractions, hiking, driving directions, etc. in Northern Arizona and Statewide.
• Use expertise to identify and make recommendations to guests based on their requests and questions.
• Sell and book Pink Jeep Tours, as well as other vendors, to Hilton guests.
• Recommend restaurants and make dinner reservations for Hilton guests.
• Assist Hilton staff where appropriate with guest-related issues.
• Track guest bookings and reservations using the Pink Jeep Tours Gantt as well as the dedicated Hilton Gantt.
• Know and understand sales goals for Pink Jeep Tours bookings/revenue and work to attain these goals.
• Engage guests in pre-arrival communication to schedule activities/tours before they arrive on property.
• Assist in any opportunities provided by Hilton to meet and network with Hilton guests.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees