Adventure Concierge

Blackberry Farm

2d•$15

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The pay rate for this position is $15.00 per hour. The Adventure Concierge team is responsible for ensuring that all guest activities, spa services, and dining times are booked and that all guests requested expectations are met. The adventure concierge is also responsible for all merchandise sales from the gift shop. Blackberry Farm and Blackberry Mountain, Relais & Châteaux properties located in the Great Smoky Mountains, continue the traditions of unparalleled hospitality and luxury that have always been the hallmark of the Blackberry brand. Combining land conservation, modern-day luxuries, and captivating natural setting, the two resorts create vacation experiences unlike any other. Activities abound at Blackberry Farm and Blackberry Mountain offering the opportunity for every guest to create an ideal experience to enjoy the properties and the region, whether they’re seeking the thrill of adventure, the relaxation of a spa immersion, or quality time around the table enjoying celebrated cuisine. A career at Blackberry means being surrounded by a welcoming and supportive team who strive each day toward common goals: legendary hospitality, memorable experiences and generational sustainability. From ensuring our guests have a memorable stay to providing renowned cuisine, Blackberry provides career-defining opportunities, a comprehensive benefits program, and the tools to explore and grow your career. Some of our benefits include travel perks and property benefits, tuition reimbursement, paid time off with additional paid holidays, health insurance and flexible spending accounts, 401k match with profit share and training and education. Blackberry is an Equal Opportunity Employer.

Requirements

Must comply with all company policies and procedures.
To perform the essential functions of this position regular and consistent attendance is required.
Must be able to work well with other Team Members and Managers and interact with our guests.
High school diploma or equivalent required
Must have a valid driver’s license
Must be able to communicate effectively with guests, managers, and team members
Must have excellent verbal & written communication skills
Basic knowledge and understanding of math
Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
Must be able to sit or stand for long periods of time
Must be able to sit at a computer for long periods of time
Must be able to operate a company vehicle or golf cart

Nice To Haves

Hotel Front of House operations experience preferred

Responsibilities

Completes pre-arrival emails and calls before guest arrival to book activities, spa services, and schedule dining times
Be a point of contact for guests to inform guest of special happenings during their stay and to answer any questions they may have
Gathers/tracks guest information and preferences by maintaining the guest database
Creates unique memorable experiences for our guests
Knowledge of merchandise and be able to help guests with sales
Re-stocking Gift Shop floor as needed
Have solid computer and various software knowledge: POS, Inventory systems, Excel, Word, Outlook
Assist with monthly inventory of shops, storage areas, and satellite retail locations
Reviews traces daily and confirms information with other departments
Audit activity and spa bookings to ensure accuracy
Communicates accurate guest information & preferences to other team members & departments
Monitors website content to ensure accurate even information is posted