Adventure Gear Coordinator
About The Position
Natural Habitat Adventures (Nat Hab), a nature-focused global adventure travel company based in Louisville, Colorado, is seeking an Adventure Gear Coordinator to provide administrative, customer service and operational support for our gear program. Working closely with the Director of Adventure Gear, this role helps manage Nat Hab's internal and external gear stores, supports product purchasing and development, assists guests and employees with gear-related needs, and keeps product information, orders and projects organized. This is an excellent opportunity for a highly organized, detail-oriented individual who is eager to learn and build experience in e-commerce, branded merchandise, sustainability, and gear operations. This is a full-time, exempt position based in Louisville, Colorado. The role follows a hybrid work schedule and requires regular in-office attendance. The successful candidate will align with our company's culture and values, possess exceptional organizational and communication skills, and thrive in a collaborative, mission-driven environment. Join our passionate team of adventure travel professionals and make a tangible impact on our mission to connect people with nature and inspire conservation through travel.
Requirements
- Highly organized and detail-oriented
- Strong time management skills and ability to manage multiple assignments
- Dependable, curious and willing to learn new skills and systems
- Comfortable working with technology; familiarity with e-commerce platforms
- Proficient in Microsoft Word, Excel and Outlook
- Excellent written and verbal communication skills with a passion for delivering a remarkable guest experience
- Collaborative and supportive, while capable of completing assigned work independently
- Committed to sustainability and interested in environmentally responsible products
- Able to lift and move up to 50 pounds
Nice To Haves
- Previous experience in customer service, retail, e-commerce, administration or operations is helpful but not required
- Experience with FileMaker helpful but not required
Responsibilities
- Provide administrative and operational support to the Director of Adventure Gear
- Perform routine product, pricing, description, image and content updates within Nat Hab’s online gear stores
- Test store updates, identify errors and escalate technical issues as needed
- Respond to routine guest and employee questions related to products, sizing, orders, frequent traveler benefits, refunds, returns, exchanges, gift cards, etc.
- Assist with gear procurement for online stores, frequent traveler benefits, employee initiatives and other programs
- Partner with the Inventory Manager and Fulfillment Team to communicate stock needs and incoming orders
- Help organize, pack and ship packages to guests, staff and partners as needed
- Participate in cross-functional meetings and gear-related projects
- Other duties as assigned
Benefits
- medical, dental, and vision insurance
- a 401(k)-retirement plan
- generous paid time off
- paid holidays
- annual opportunities for paid travel on Nat Hab adventures
- complimentary stays at our Colorado mountain house
- access to The Nest
- significant discounts with partner travel companies
- pro-deal pricing on outdoor gear
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
