Advanced Therapies Clinical Operations Manager (RN License Required)
About The Position
Launched in 2025, Shields Advanced Therapies partners with health systems to provide commercial, operational, and financial solutions to accelerate the adoption of advanced therapies and ensure that lifechanging breakthroughs reach more patients. The company is led by a seasoned leadership team and is grounded in Shields' longstanding commitment to culture, hospital partnership, and delivering better patient care at the lowest possible cost. The Advanced Therapies Clinical Operations Manager will oversee a unified team of and partner with Shields leadership to lead the integration of services across the full ecosystem of advanced therapies (in both oncology and non-oncology service lines). The Clinical Operations Manager will cultivate a high performing team and establish and oversee care coordination and patient support workflows – ensuring the best possible clinical outcomes, patient experience, and provider satisfaction.
Requirements
- 8+ years of oncology, bone marrow transplant, cellular therapy, and/or gene therapy experience
- Highly skilled clinical leader with expertise in patient care, care coordination, and program management
- Registered Nurse licensure required – NY preferred
- Bachelor's degree required
Responsibilities
- Lead and manage a unified team of Cell & Gene Therapy Clinical and Non-Clinical Coordinators that will be deployed horizontally across all disease programs servicing advanced therapies
- Recruit and manage the expansion of the function and train new and develop existing talent on the team
- Foster a culture of collaboration and patient-centric care
- Partner with the Shields operations team to establish clear roles, responsibilities, and performance metrics for Clinical and Non-Clinical Coordinators
- Support operations team on managing program implementation, disease state expansion, financial clearance, and product onboarding/operationalization efforts to provide an integrated and seamless patient experience
- Partner with operations, technology, and Clinical and Non-Clinical Coordinator teams to develop systems and tools for management of the function, including: Developing and operationalizing workflows for internal and external patient identification, enrollment, care coordination, and support across all products, disease programs, and sites of care
- Establishing data collection/tracking standards and the development of a data repository and tracking tool over time
- Oversee the integration of care coordination and patient support services into Oncology and other specialized disease programs including Hematology, Neurology, Dermatology, Autoimmune, Retinal, Otolaryngology, and all future advanced therapy disease states
- Interface with manufacturers as part of the onboarding process to integrate product(s) and facilitate the development of workflows for ongoing operational management
- Establish relationships and work with cross functional leaders (inpatient and outpatient medical care teams, apheresis, radiology, radiation therapy, cell therapy laboratory, OR, research teams, social work, transportation/lodging/meals partners, financial clearance, transitions of care, etc.) in oversight of patients on service and Clinical and Non-Clinical Coordinator functions
- Ensure any data handled at every point throughout the patient journey is tracked in an accurate, organized, and consistent manner and made available to quality and/or data management personnel
- Serve as a clinical and educational consultant to the nursing staff, medical staff, management, other members of the health care team and external vendors regarding the management of advanced therapy patients
- Opportunities to participate in the growth of the program and business unit within and outside the New York region, including participating in/travelling to the implementation/integration of programs at other health systems
- Participate in national task force with other Advanced Therapy Program Managers to share best practices across the network
Benefits
- Competitive base salary with bonus opportunity tied to outcomes metrics
- Comprehensive benefits coverage
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What This Job Offers
Job Type
Full-time
Career Level
Manager
