Advanced Technical Service Associate

Geologics • Scottsdale, AZ

23h • $0 - $35 • Onsite

About The Position

Provides technical support to field engineers, technicians, engineering, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature. The position job generally interacts directly with the customer/user where the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. Provides technical service management and technical support for customer programs. Assures all repairs are in accordance with company policy and procedure and customer quality requirements.

Requirements

• Department of Defense SECRET security clearance is required at time of hire
• Sec + or other IAII certification required at time of hire
• Network/ IT systems management
• SQL server
• Software administration
• Troubleshooting in a windows environment
• Experience with failure and root cause analysis reporting
• Direct customer service and/or direct customer interaction experience is a plus
• Knowledge of CA Spectrum One Click software suite.
• Experience with Oracle CRM
• Microsoft Terminal Server
• HBSS Anti-Virus network monitoring tools
• Asset management software
• Microsoft Windows Active Directory tools a big plus
• Support of DoD or DHS systems is desire
• Associate's degree or equivalent is required plus a minimum of 3 years of relevant experience.

Nice To Haves

• Direct customer service and/or direct customer interaction experience is a plus
• Knowledge of CA Spectrum One Click software suite.
• Experience with Oracle CRM
• Microsoft Terminal Server
• HBSS Anti-Virus network monitoring tools
• Asset management software
• Microsoft Windows Active Directory tools a big plus
• Support of DoD or DHS systems is desire

Responsibilities

• Provides technical support to field engineers, technicians, engineering, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems
• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering
• May be involved in customer installation and training
• Provides support to customer/users where the product is highly technical or sophisticated in nature
• Provides technical service management and technical support for customer programs
• Assures all repairs are in accordance with company policy and procedure and customer quality requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree