Advanced Systems Implementation Trainer - Data Analytics

Light & Wonder • Las Vegas, NV

7d • Hybrid

About The Position

This specific Systems Training position is expected to focus on Light and Wonder's Casino Systems Data Analytics product. The ideal training candidate will be an experienced training professional with strong understanding and fluency with quantitative and statistical analysis, reporting and data modeling, and casino operations. As an Advanced System Implementation Senior Trainer, he/she is responsible for providing advanced level software training services, in-person, onsite at client locations, via virtual classrooms, and through the development of electronic training materials, to Light and Wonder customers and internal employees, as well as providing recommendations on system utilization and efficiencies. Training services include, but are not limited to, supporting customer and employee understanding and effective use of Light and Wonder enterprise software solutions. Additional services include but are not limited to conducting business analysis and advanced follow-up training services.

Requirements

• Minimum of eight+ years training, teaching or related experience.
• Minimum of eight+ years of technical experience preferably software related.
• Minimum two years of data analysis or data analytics or related experience.
• Excellent verbal and written communication skills.
• Excellent grasp of training and learning practices.
• Public speaking and presentation skills are a must.
• Must have multi-tasking experience and abilities.
• Strong customer service skills.
• Strong problem solving and decision-making skills.
• Must have the ability to perform under stress and adapt to changes.
• Must have strong interpersonal skills.
• The ability to multi-task and prioritize is required.
• Experience in leadership and mentoring.
• Intermediate knowledge of Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, Visio).
• Basic knowledge of networks, server architecture and infrastructure.
• Strong technical, analytical and creative problem-solving skills, questioning and feedback skills.
• Must possess and maintain a valid driver’s license and passport.
• Ability to secure and maintain gaming licenses.
• Basic knowledge of database engines, table structures and services.
• Ability to write complex SQL queries on large datasets.
• Proficient in Tableau Desktop & Server, including but not limited to the following: Add Ad-hoc data. Create dashboards from scratch & publish. Create Tableau Data Extracts / Data Sources. Manage Tableau server access & subscriptions. Create complex calculations. Good data visualization skills.
• Ability to create reports using SSRS.
• Basic SQL knowledge; ability to read/write basic queries.
• Bachelor’s Degree (or equivalent) in Computer Science, Engineering (any), Business Administration, Marketing, Education or related field. Relevant equivalent work experience is acceptable in lieu of a bachelor’s degree.

Nice To Haves

• Preferred minimum of two years of casino operations, gaming experience and/or Light and Wonder System product knowledge.
• Accounting or Marketing experience a plus.
• Knowledge of R/ Python is a plus.
• Prior knowledge with SSAS – Cubes is a plus.

Responsibilities

• Learn and understand Light and Wonder suite of Gaming Systems Products with focus on Light and Wonder's Casino Systems Data Analytics product.
• Understand complex information about the features and functions of Light and Wonder Casino Systems products and then develop and deliver related training curriculum to ensure clients are able understand, effectively use, and gain expected value and benefit from our suite of product solutions.
• Read, analyze, interpret, and apply all current and future systems training, installation, and user guide documentation of Light and Wonder products and interfaces supported by the Training Department.
• Create, update and maintain learning material, such as training agendas, course curriculum, job aids, training videos, PowerPoint presentations, user manuals, business process workflows, learning guides, quick reference guides, sign in sheets, evaluations and all other related learning materials for training classes.
• Conduct and interpret business and Gap analysis; document and translate business processes into software functionality; configure the Light and Wonder Systems and customize test scripts to fit casino business practices.
• Prepare and set up environment for hands-on training activities.
• Deliver advanced instructor-led classroom training for both in-person and remote participants including customers and employees.
• Independently deliver and support Unit Testing, Super User Training (SUT), End User Training (EUT), User Acceptance Testing (UAT), and advanced follow up training and issues resolution.
• Troubleshoot technical issues during training classes and project life cycle; identify solutions or workarounds.
• Provide go-live support in all areas of the casino and ensure that software is performing properly.
• Mentor, monitor and evaluate entry level and lead system trainers.
• Actively participate in the continuous improvement process for curriculum, student classroom experience, and trainer effectiveness.
• Schedule and facilitate training for internal and external customers on Light and Wonder Technology products.
• Identify, promote and schedule future training engagements for customers.
• Collaborate with cross-functional teams of technical and non-technical stakeholders across multiple business units and act as a liaison between the customer and Light and Wonder.
• Perform additional duties as assigned.
• Focus on Data Analytics Solutions Capability and fluency in quantitative data analysis including statistical analysis / modeling capability.
• Manage (large) data sets to use them to understand and identify data trends.
• Assess data requirements.
• Facilitate to acquire data, integrate / assimilate / manipulate stored data / data output.
• Adjust queries / algorithms, clean/aggregate/organize data from disparate data sources.

Benefits

• As a result, certain L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior