Advanced Data Analytics Manager- CX

Vanguard•Malvern, PA

1d•Hybrid

About The Position

At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience. Vanguard, one of the world's leading investment management companies, serves individual investors, institutions, employer-sponsored retirement plans, and financial professionals. We have a diverse and talented crew with a culture that promotes teamwork, along with an unwavering focus on serving our clients' best interests.

Requirements

Minimum of eight years related work experience in Analytics and Data Science.
Experience working in SQL, Python, Tableau, and AWS.
Experience through progressive growth from hand-on analytics to people leadership.
Minimum of 3 years experience building and presenting executive level PowerPoint presentations.
Undergraduate degree or equivalent combination of training and experience.

Nice To Haves

Experience in experimentation
Digital/Web analytics background
Adobe data tagging/capture knowledge
Graduate degree preferred.

Responsibilities

Formulate a framework and roadmap to solve through complex and ambiguous business/product problems in partnership with various data functions.
Hands-on expertise in data profiling, modeling to deliver a deep understanding of outcome drivers and curated insights/recommendations for next steps.
Analyze data, process it, extract value from it, visualize it and communicate insights to audiences of various backgrounds, including senior management.
Coach and mentor analysts to identify business opportunities and breakdown complex business problems into analytics workstreams.
Ensure that all work deliverables lead to enhanced enterprise and client outcomes.
Synthesize and communicate the analytics perspective to technical and non-technical senior leadership.
Deliver clear and concise presentations to showcase the value of analytics in solving through complex CX challenges.
Actively build and deliver the analytics roadmap, OKRs.
Collaborate through a matrixed organization for delivery.
Recognize ongoing and repetitive needs that can be operationalized to free up analytics bandwidth for higher value work.
Pre-empt requests and plan roadmap for various deliverables and roadshows.