Advanced Services Engineer 1
About The Position
The Advanced Services Engineer 1 learns to provide customer guidance and technical assistance under supervision. The role completes assigned development tasks that support solution optimization and technical delivery, and develops foundational knowledge of Oracle technologies, products, services, best practices, and relevant industry trends. The engineer assists with basic software installations and configuration, contributes to customer deliverables and documentation, and performs supervised problem analysis to produce documented technical solutions customers can implement, test, and maintain. The position supports customer relationships and solution delivery, attends customer meetings and design reviews with senior colleagues, and learns to educate customers about product features, upgrades, patches, and best practices. It also develops skills in identifying service opportunities from customer insights, delivering presentations, collaborating with team members, following standard procedures to troubleshoot and escalate issues, and completing assigned work to project timelines and requirements.
Responsibilities
- Consult written technical documentation while learning to guide customers under supervision.
- Develop foundational understanding of Oracle technologies, products, services, best practices, and relevant industry trends and advancements.
- Complete assigned development tasks supporting optimization and efficiency efforts, such as automation and streamlined processes, under leadership.
- Learn to take ownership of basic reactive remote or onsite technical assistance requests in a chosen technical specialty, as suggested by senior colleagues.
- Assist customers with basic software installation and configuration under supervision.
- Review and abide by post-project lessons learned to refine technology implementation or project approaches.
- Support customer relationships by addressing technical needs and assisting with solution delivery, with guidance.
- Learn product features, upgrades, and patches to educate customers on technology stability, maintainability, upgradeability, and performance best practices.
- Attend customer meetings as needed to support senior colleagues in gathering technical input.
- Reference and contribute to customer deliverables and documentation that help customers implement solutions.
- Perform supervised problem analysis and investigation, providing documented technical solutions customers can implement, test, and maintain.
- Attend solution design reviews with senior engineers and learn about design trends and tools that support solution quality and relevance.
- Observe how customer feedback and product alignment inform services and customer engagement.
- Learn to use customer insights to identify new service offerings and engagement methods.
- Learn to identify opportunities for additional services by aligning Oracle capabilities with evolving customer requirements.
- Learn to deliver presentations and observe client consultations to build understanding of solutions.
- Develop technical knowledge of the value proposition and its customer impact, and observe discussions about contracts under threat.
- Collaborate with team members to understand expectations and contribute to shared objectives; build basic understanding of business, stakeholder, and customer needs to provide support with guidance.
- Begin identifying ways to improve the efficiency and effectiveness of processes, protocols, and workflows, with guidance.
- Complete assigned tasks and monitor timelines and/or budgets to meet project requirements; follow direction to prioritize work and adjust to resource or timeline changes.
- Follow standard procedures to identify and escalate issues to senior team members, and collect and review basic information to troubleshoot common errors.
- Build knowledge and learn skills aligned with industry trends and best practices; incorporate feedback and participate in training.
Benefits
- Medical, dental, and vision insurance, including expert medical opinion
- Short-term and long-term disability insurance
- Life insurance and accidental death and dismemberment coverage
- Supplemental life insurance for employees, spouses, and children
- Health care and dependent care flexible spending accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Paid time off, including flexible vacation for eligible salaried employees and accrued vacation for other eligible employees
- 11 paid holidays
- Paid sick leave: 72 hours upon hire, refreshed annually, with unused balance carrying over up to a 112-hour maximum
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal benefits
- Voluntary auto, homeowner, and pet insurance
- May be eligible for equity
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
