Advanced Services Engineer

Varonis

13d

About The Position

The Advanced Services Engineer is a customer-facing role that guides customers from intent to measurable outcomes by implementing and maturing their Varonis data security platform. The role translates business goals into an execution plan, prioritizing adoption, operationalization, and risk reduction while establishing measurable targets and clear decision points.

The engineer works with customers to understand their environments, stakeholders, priorities, and constraints; assess technical and operational requirements; identify and address blockers; and advise on security practices that improve security posture and adoption. The role also manages customer engagement progress and performs remediation projects. Support is primarily remote, with occasional on-site assistance.

Requirements

• Undergraduate degree or equivalent practical experience.
• At least 5 years of related experience in customer-facing technical roles.
• Experience with cloud/SaaS ecosystems such as Microsoft 365, Azure, AWS, Google, Amazon S3, and Salesforce.
• Good knowledge of Microsoft Purview.
• Excellent interpersonal, multitasking, and organizational skills.
• Strong ability to communicate technical concepts as customer outcomes.
• Outstanding customer service mindset focused on achieving outcomes with consistency and transparency.
• A “Please the customer” mentality.
• Sense of humor.

Responsibilities

• Gather and analyze information about customers’ environments, stakeholders, priorities, and constraints to define an outcome-driven delivery plan.
• Assess and translate technical and operational requirements needed to achieve customers’ desired outcomes.
• Identify blockers to progress and drive creative paths forward to maintain momentum and reduce time-to-value.
• Understand customers’ security pain points and consult on Varonis security practices to improve security posture and adoption.
• Advise customers on security best practices and help embed them into business processes.
• Manage, track, and report customer engagement progress, ensuring milestones, deliverables, and outcomes are documented and communicated.
• Perform remediation projects by identifying security gaps and implementing corrective actions.
• Support customers primarily through remote engagement, with occasional on-site assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior