Advanced Service Integrations Engineer, TESSA (Andover)

Smith+Nephew•Andover, MA

3d•$77,000 - $116,000•Hybrid

About The Position

Life. Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. To support the next stage of growth for our Global Service Organization, we are looking for a Service Solution Engineer to play a critical role in delivering world class service and support to healthcare providers across the New England area. This is an exciting opportunity for a technically curious, solutions focused professional who thrives in complex clinical environments and wants to make a real impact on patient care through reliable, integrated medical technology. What will you be doing? Acting as a subject matter expert for advanced medical device integrations, supporting the seamless integration of Smith+Nephew systems into hospital IT environments including EHR, PACS, and Digital Operating Rooms Providing escalated technical support for complex integration, configuration, interoperability, and performance issues across hardware and software solutions Partnering cross functionally with internal teams and external stakeholders to support installation, configuration, testing, and new product readiness for the Global Service organization Troubleshooting data flow, communication errors, device failures, and configuration conflicts within clinical and IT infrastructures Creating and maintaining high quality documentation, troubleshooting guides, and standardized integration protocols to support consistent service delivery Communicating clearly with stakeholders including Sales, R and D, IT, Clinical teams, Operations, and external vendors to ensure alignment and timely resolution Delivering training and knowledge sharing to internal teams and end users on integrated device best practices Ensuring all service and integration activities comply with regulatory, cybersecurity, and industry standards Identifying opportunities to improve service processes, tools, and integration capabilities to enhance customer experience and efficiency What will you need to be successful?

Requirements

3 to 5 years of hands on experience supporting and integrating medical devices within healthcare or clinical environments
Strong working knowledge of medical integration standards such as HL7, DICOM, and IHE
Proven ability to troubleshoot complex hardware, software, and network related issues
Familiarity with healthcare IT infrastructure, system configurations, and cybersecurity principles
Excellent communication skills with the ability to translate technical concepts for diverse audiences
A Bachelor’s degree in Engineering, Healthcare IT, Information Technology, or equivalent experience
A calm, analytical, and customer focused mindset with the ability to prioritize in a fast paced environment
Willingness to travel up to 10 percent as required

Responsibilities

Acting as a subject matter expert for advanced medical device integrations, supporting the seamless integration of Smith+Nephew systems into hospital IT environments including EHR, PACS, and Digital Operating Rooms
Providing escalated technical support for complex integration, configuration, interoperability, and performance issues across hardware and software solutions
Partnering cross functionally with internal teams and external stakeholders to support installation, configuration, testing, and new product readiness for the Global Service organization
Troubleshooting data flow, communication errors, device failures, and configuration conflicts within clinical and IT infrastructures
Creating and maintaining high quality documentation, troubleshooting guides, and standardized integration protocols to support consistent service delivery
Communicating clearly with stakeholders including Sales, R and D, IT, Clinical teams, Operations, and external vendors to ensure alignment and timely resolution
Delivering training and knowledge sharing to internal teams and end users on integrated device best practices
Ensuring all service and integration activities comply with regulatory, cybersecurity, and industry standards
Identifying opportunities to improve service processes, tools, and integration capabilities to enhance customer experience and efficiency