Advanced Security Technician

Mobile Communications America Inc•North Charleston, SC

1d•Onsite

About The Position

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Advanced Security Technician in the North Charleston, SC area to support our fast-growing Security division. MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.

Requirements

3-5 years relevant experience.
Certifications in brands like Lenel, S2, AMAG, Genetec, Avigilon, Bosch, DMP, Honeywell, or similar.
Strong troubleshooting and problem-solving skills
Ability to work independently and manage multiple service calls
Good communication and customer service skills

Responsibilities

Installing and servicing physical security systems/platforms, including CCTV, access control systems, intrusion detection, communications, and many other low-voltage systems.
Diagnosing and troubleshooting system issues.
Training/mentoring others within the team.
Working as a valued team member on projects/installations to deliver quality results to our customers.
Maintaining awareness of new and emerging technologies and their potential application on client engagements.
Working with trades and subcontractors assigned to projects.
Serving as a lead tech on smaller projects/installations.
Respond to routine, scheduled, emergency, and after-hours service calls in a timely manner
Diagnose, troubleshoot, repair, and replace defective components in security systems
Perform preventive maintenance on installed systems and ensure optimal performance
Utilize strong troubleshooting skills to identify and resolve equipment and software issues
Analyze repair needs and provide effective solutions to customers
Complete accurate and detailed service reports for proper invoicing and job tracking by the end of each day
Ensure all work complies with federal, state, and local regulations, as well as company safety policies
Conduct system testing and checkout for new and existing installations
Collaborate with team members to improve service operations and customer satisfaction
Perform additional duties as assigned
Install and support small or less complex security system projects as needed