Advanced Product Sales

Vail Resorts•Kirkwood, CA

2d•$22 - $27•Onsite

About The Position

The Expedition Kirkwood Advanced Product Sales Agent sells and upsells products through Expedition Kirkwood, Ski & Ride School, and Private Lesson Sales. The role provides proactive, outgoing guest service, helps guests select appropriate products, enters guest information accurately, and processes advanced reservation packets for the following day. The position also supports registrations for youth development programs, advanced specialty lessons, adult and children’s camps, AIARE and backcountry courses, and related offerings. Agents may work across product sales locations at various mountain locations.

Requirements

At least 18 years of age.
High school diploma or GED.
Ability to speak, read, and communicate in English.
Firm grasp of computer data entry and sales.
Intermediate knowledge of Microsoft Office software systems.
Ability to learn new computer software systems and retain knowledge of a large product inventory.
Positive, proactive work ethic and desire to sell and upsell Expedition Kirkwood products.
Ability to work as part of a team and maintain a positive attitude.
Enjoy working directly with guests for most of the day.
Ability to arrive on time at various resort locations regardless of weather conditions.
Ability to work quickly and efficiently on task-oriented work for part of the day.

Responsibilities

Provide above-and-beyond guest service while maintaining attention to detail in a fast-paced environment.
Sell and upsell Expedition Kirkwood products to guests with advance bookings and walk-up guests.
Hand out pre-formed reservations to daily guests.
Process sales in the Resort Point of Sale system and track information in other computer software systems.
Gather and enter customer information into computer systems.
Collect and check guest releases of liability.
Compile and explain guest passes, tickets, lesson report cards, and related materials.
Direct guests to next steps, including rentals, lockers, retail stores, and lesson meeting areas.
Give directions, answer questions about resort activities, and communicate clearly with guests.
Prepare and organize next-day reservation packets, including release forms, lift tickets, lesson tickets, rental vouchers, and report cards.
Arrive on time at various mountain locations, regardless of weather conditions.
Work across Product Sales locations as needed.