Advanced Medical Support Assistant

Veterans Health Administration • Canton, OH

1d • Onsite

About The Position

The VA Northeast Ohio Healthcare System is recruiting for AMSAs at multiple VA Clinics. The AMSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary, coordinated care delivery model within a Primary or Specialty Care team. Performs duties related to scheduling and will interface with PC/Vista applications and Federal Electronic Health Record. Considered chief sources of patient care and patient flow information.

Requirements

• Must be a U.S. Citizen to apply for this job.
• Must complete all required steps in the process, including application, questionnaire, and online assessment.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the "Required Documents" section of this announcement.
• Will be required to serve a 1 or 2-year trial period.
• Basic Requirements: United States Citizenship
• English Language Proficiency: Must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.
• Experience: Six months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, Education: One year above high school; OR, Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are accept
• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff to accomplish team goal setting to ensure medical care to patients is met.
• Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns
• Advanced knowledge of the technical health care process including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals as it relates to access to care.
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinic

Nice To Haves

• At least 2 year of scheduling patients in a clinical environment

Responsibilities

• Schedules patient appointments
• Coordinates with the patient care team to review the clinic utilization by using various reports
• Maintains effective and efficient communication with the patient, interdisciplinary team, VA Medical Centers, and other agencies
• Communicates with non-VA medical facilities
• Facilitate/process secure messaging with the patient and team
• Notify patients of appointments
• Manages a tracking system for follow up care such as Return to Clinic Orders, Recall, consults, tests, etc
• Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs
• Monitors pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work)
• Participates and provides input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions
• Participates in and independently follows up on team huddles by sharing information and collaborating with the medical team to assure continuity of care
• Educates providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider
• Reports backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record
• Maintains the confidentiality of information obtained to carry out required duties
• Communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information
• Works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required

Benefits

• Comprehensive benefits package
• Federal employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.
• Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED