Advanced Medical Support Assistant

Veterans Health Administration • West Haven, CT

9d • Onsite

About The Position

The Advance Medical Support Assistant is part of the Health Administration Section (HAS) of the Business Office Service Line. This position is located at the VA Connecticut Healthcare System (VACTHCS), West Haven Campus. VA Connecticut Healthcare System is an integrated VA Healthcare system. Veteran population served is in Connecticut and Southern New England. The incumbent serves as an Advance Medical Support Assistant for the Intake Unit of the Health Administration Section. The Intake Unit encompasses the following functions: Eligibility/Enrollment Sections, VHIC (Veteran Health ID Card) processing, Clerical/Administrative support to the Emergency Room, Triage and Admission Office, Lodging, Decedent Affairs, Means Testing and Kiosks. The incumbent is responsible for providing administrative support for all functions of the Intake Unit including day-to-day office operations for all programs.

Requirements

• Must be a U.S. Citizen.
• Must complete all required steps in the process, including an online assessment.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements.
• Must pass pre-employment physical evaluation.
• Participation in the seasonal influenza vaccination program is a requirement.
• Must serve a 1 or 2-year trial period.
• High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• One (1) year of experience equivalent to the next lower grade level in Federal service (GS-05).
• Experience includes: Clinic experience in a hospital or doctor's office setting to include scheduling a high volume of appointments annually.
• High level customer service skills as evidenced by daily interaction and communication with clinicians, patients, families and coworkers.
• Evidence of work in a clinic setting with multiple inputs (in person, telephone, instant message communications) that need timely and professional resolution.
• Evidence of specific computer scheduling programs or software utilized in a clinic or hospital.
• In addition to six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position.
• Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
• Valid State Driver's License.
• Valid Driver's License you will be expected to travel for this position.

Nice To Haves

• Excellent Customer Service, Clerical or Administrative experience and Medical Office experience.

Responsibilities

• Supports clinics regarding clinic profile management.
• Collects and updates insurance information from Veterans, family members and other eligible patients.
• Prepares correspondence and memos as needed.
• Screens/receives phone calls in a courteous and timely manner, determines the nature of the request and provides the information desired using privacy rules and established clinic processes.
• Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable.
• Promotes Veterans registration for and utilization of MyHealthyVet (MHV) and kiosks usage.
• Follows procedures regarding Community Care referrals.
• Serves as the initial point of contact for units, clinics, patients, call centers, Care in the Community regarding various aspects of patient appointments and referrals.
• Enters Veterans seeking emergent/urgent care, scheduling appointments accurately.
• Pre-registers Veterans during check-in and utilizing call lists and telephones Veterans before their scheduled visits.
• Updates all patient demographics.
• Communicates and interacts with patients in a manner which is appropriate to the cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.

Benefits

• Competitive salary and regular salary increases
• 37-50 days of annual paid time off per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
• Up to 12 weeks of paid parental leave
• Childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
• Traditional federal pension (5 years vesting)
• Federal 401K with up to 5% in contributions by VA
• Federal health/vision/dental/term life/long-term care insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED