Advanced Medical Support Assistant (Intermittent)
About The Position
The Advanced Medical Support Assistant (AMSA) supports all PACT teams within Ambulatory Care Service at the GS-6 level. The position may be assigned to East Orange, Lyons, or any Community-Based Outpatient Clinic (CBOC) within the VA New Jersey Health Care System. It involves specialized administrative patient support in an interdisciplinary coordinated care delivery model, including coordinating patient access and clinic flow across multiple clinics and specialties. The AMSA monitors clinic setup and appointment availability, adjusts schedules as needed in collaboration with clinic staff and PACT teams, and communicates with Veterans, care teams, VA medical centers, and outside agencies to support continuity of care. The AMSA assists Veterans through outpatient appointment scheduling and works with the MSA Supervisor to meet deadlines, prioritize work, and address operational issues. Clinical calls are routed to the appropriate PACT team for RN Manager screening. The work schedule is intermittent. Compressed or flexible scheduling is not authorized. Ad-hoc telework is available; this is not a virtual position. Relocation and recruitment incentives and permanent change of station benefits are not authorized.
Requirements
- U.S. citizenship, subject to the stated VA policy exception for non-citizens when qualified citizens cannot be recruited.
- High school diploma, GED equivalency certificate, or state or territorial proficiency certificate.
- Proficiency in spoken and written English.
- One year of experience equivalent to the GS-05 grade level for the GS-06 position.
- Advanced knowledge of health care processes and patient access, including scheduling across coordinated care models and patient health care portals.
- Advanced knowledge of policies and procedures affecting patient flow and administrative support, including appointment cycles, outside referrals, follow-up care, overbooking, and provider availability.
- Advanced knowledge of medical terminology.
- Ability to collaborate and communicate with clinicians across multiple disciplines to meet team goals and patient-care needs.
- Ability to independently set priorities and organize work to meet deadlines and comply with established processes, policies, and regulations.
- Ability to communicate tactfully and effectively by electronic means, phone, in person, and in writing with internal and external customers, including resolving patient concerns and preparing or presenting reports.
- Complete the required application steps and online assessment.
- Register with Selective Service if applicable to males born after December 31, 1959.
- Pass background/security investigation and pre-employment physical examination.
- Complete the online onboarding process and provide acceptable identification for employment requirements.
- Participate in the VA seasonal influenza vaccination program.
- Serve a one- or two-year trial period, during which continued employment is evaluated.
Responsibilities
- Monitor clinic setup and appointment availability to support clinic needs, and make schedule or operational adjustments in collaboration with clinics and PACT teams.
- Communicate effectively with Veterans, interdisciplinary care teams, VA medical centers, and other agencies to support continuity of care.
- Work with the MSA Supervisor to complete deadlines, prioritize work, and provide input on operational problems or procedures.
- Assist Veterans with the outpatient appointment management and scheduling process.
- Perform administrative support work related to the care and treatment of Veterans throughout scheduling.
- Route incoming clinical calls to the appropriate PACT team for RN Manager screening.
- Coordinate with patient care teams to review clinic utilization and schedules.
- Support follow-up care and patient communications, including referrals, consults, tests, and other care coordination as appropriate.
Benefits
- Federal employee benefits package is available to eligible employees and their families; specific eligibility depends on position type, including intermittent status.
- Selected applicants may request consideration for prior work or military service credit toward annual leave accrual, subject to approval.
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What This Job Offers
Career Level
Mid Level
Education Level
High school or GED
