Advanced Medical Support Assistant

Veterans Health Administration • Augusta, GA

9d • Onsite

About The Position

This position is located in the Veterans Health Administration (VHA), Southeast Network (VISN 7), VA Augusta Health System (V AAHCS) in Augusta, Georgia. The Advanced Medical Support Assistant (AMSA) serves as a Consult Coordinator for Referral Coordination. The AMSA works collaboratively with other members of expanded health care teams, including the Patient Aligned Care Team (PACT) and specialty care, as well as Community Care providers, pharmacists, social workers, dieticians, and behavioral health staff, to provide a robust interdisciplinary approach to care. Important interfaces and collaborations also occur with larger health care system providers, including VA and non-VA specialists, hospitals, diagnostic and treating facilities, and community-based programs. The AMSA works collaboratively in an interdisciplinary coordinated care delivery model within Outpatient Clinics. The AMSA develops and maintains effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies. The AMSA must possess working knowledge of clinic processes and services to function in and interact with various clinics throughout the hospital. The employee must have knowledge of and the ability to apply policies and procedures associated with operational activities that affect workload data. The AMSA works collaboratively in an interdisciplinary coordinated care delivery model and performs receptionist duties, customer service, and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics. The AMSA will explain the VA's mandate to collect insurance information of veterans, their families, and other eligible patients. He/she collects, scans, and updates health insurance information, serving a major role in the revenue process. The AMSA must screen/receive phone calls in a courteous and timely manner, determine the nature of requests, and provide the information desired using privacy rules and established clinic processes.

Requirements

• Must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements.
• Must pass pre-employment physical evaluation.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the "Required Documents" section of this announcement.
• Required to serve a 1 or 2-year trial period.
• Basic Requirements: United States Citizenship
• English Language Proficiency: Applicants appointed to direct patient care positions must be proficient in spoken and written English.
• Experience: Some experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR
• Education: High school diploma with desire for some post graduate education.
• Must possess one (1) full year (52 weeks) of experience equivalent to the next lower grade level (GS-05).
• The full performance level of this vacancy is GS-06.
• The actual grade at which an applicant may be selected for this vacancy is in the range of GS-06.

Nice To Haves

• 1 year of scheduling experience minimum.

Responsibilities

• Serves as a Consult Coordinator for Referral Coordination.
• Works collaboratively with other members of expanded health care teams (i.e., Patient Aligned Care Team (PACT), specialty care) including Community Care providers, pharmacists, social workers, dieticians, behavioral health staff, etc. to provide a robust interdisciplinary approach to care.
• Develops and maintains effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies.
• Works collaboratively in an interdisciplinary coordinated care delivery model and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients.
• Maintains appointment schedules for one or more outpatient clinics.
• Explains the VA's mandate to collect insurance information of veterans, their families, and other eligible patients.
• Collects, scans and updates health insurance information serving a major role in the revenue process.
• Screens/receives phone calls in a courteous and timely manner, determines the nature of requests and provides the information desired using privacy rules and established clinic processes.

Benefits

• Competitive salary and regular salary increases.
• 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
• Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
• After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
• After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66 .
• Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
• Federal health/vision/dental/term life/long-term care (many federal insurance programs can be ਤੁਹਾre into retirement)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED