Advanced Medical Support Assistant

Veterans Health Administration • Mount Vernon, WA

3d • Onsite

About The Position

Puget Sound VA Medical Center is hiring an Advanced Medical Support Assistant at the Mount Vernon, Washington Community Based Outreach Clinic. The position provides administrative support to clinical colleagues caring for Veterans and helps promote the timely, accurate, and accessible delivery of health care. Advanced Medical Support Assistants may be assigned to any medical-center department or service line with a staffing need.

The role includes determining Veteran health care eligibility; processing enrollment, benefits, and registration; counseling Veterans about health care enrollment and other programs; collecting information and documentation; scheduling, canceling, and rescheduling appointments; and coordinating communications with other facility consult departments. Duties also include administrative support for inpatient units and wards, processing and maintaining inpatient medical records, entering data and physician orders or consult requests, compiling statistics, providing reception and customer communication, and using Microsoft Office to compile data and prepare reports.

The typical work schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m.; available shifts will be discussed during the interview. Telework and virtual work are not available. The position is permanent, and recruitment, relocation, and permanent-change-of-station assistance are not authorized. The full performance level is GS-6.

Requirements

• U.S. citizenship, except where appointment of a non-citizen is permitted under VA policy.
• Proficiency in written and spoken English.
• High school diploma or equivalent, with acceptable documentation of completion.
• One year of specialized experience equivalent to the GS-5 level in an advanced or complex clinical setting, including use of advanced patient-care systems, scheduling across multiple clinics, and coordinating services among medical providers, clinics, and outside agencies.
• Advanced knowledge of medical terminology and technical health care processes, policies, and procedures related to care coordination.
• Ability to collaborate and communicate with clinicians across multiple disciplines to meet patient-care goals.
• Ability to independently prioritize and organize work, meet deadlines, and comply with established processes, policies, and regulations.
• Ability to communicate tactfully and effectively with internal and external customers electronically, by phone, in person, and in writing; this may include preparing reports, presenting data, and resolving patient concerns.
• Advanced knowledge of health care processes related to access to care, including scheduling across coordinated-care and community-care models and patient health care portals.
• Advanced knowledge of policies and procedures affecting patient flow and administrative support, including appointment cycles, outside referrals, follow-up care, overbooking, and provider availability.
• Meet all application requirements by the announcement closing date of November 12, 2026.
• Complete a background and security investigation, online onboarding, required pre-employment identification verification, and application documentation requirements.
• Participate in the seasonal influenza vaccination program.
• Serve a one- or two-year trial period, subject to written certification for continued employment.

Responsibilities

• Determine health care eligibility for Veteran patients.
• Process Veteran enrollment, benefits, and registration.
• Counsel Veterans about health care enrollment entitlements and other special programs.
• Obtain essential information and documentation from Veterans for enrollment activities.
• Schedule, cancel, and reschedule appointments for Veteran patients.
• Facilitate communication between Veterans and facility consult departments.
• Provide administrative support to inpatient units and wards.
• Process and maintain inpatient medical records.
• Perform manual and electronic data entry, including physician orders and consult requests.
• Compile statistical information and prepare Veteran patient statistics.
• Provide reception for incoming and outgoing customers and support communication.
• Use Microsoft Office software to compile data and formulate reports.

Benefits

• Competitive salary and regular salary increases.
• 37–50 days of annual paid time off per year, including 13–26 days of annual leave, 13 days of sick leave, and 11 paid federal holidays.
• Potential credit toward annual leave accrual based on prior work or military service, subject to approval.
• Up to 12 weeks of paid parental leave after 12 months of employment.
• Potential child care subsidy for eligible full-time employees after 60 days of employment.
• Traditional federal pension, with five-year vesting.
• Federal 401(k), with VA contributions of up to 5%.
• Federal health, vision, dental, term life, and long-term care insurance; many programs may be carried into retirement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED