Advanced Medical Support Assistant

GLI•Dayton, OH

About The Position

Advanced Medical Support Assistant (AMSA) Job Description We are seeking a highly organized and customer-focused Advanced Medical Support Assistant (AMSA) to provide administrative and operational support within a busy outpatient healthcare environment. The AMSA serves as a key member of the healthcare team by coordinating patient appointments, managing medical records, facilitating communication between patients and clinical staff, and ensuring efficient daily clinic operations. The ideal candidate demonstrates exceptional customer service, attention to detail, and the ability to manage multiple priorities in a fast-paced medical setting while maintaining patient confidentiality and professionalism.

Requirements

High school diploma or equivalent required; Associate's degree in Healthcare Administration, Medical Office Administration, or a related field preferred.
Minimum of one (1) year of experience in a medical office, hospital, outpatient clinic, or healthcare setting.
Experience with Electronic Health Record (EHR) systems and medical scheduling software.
Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer applications.
Knowledge of medical terminology and healthcare office procedures preferred.
Strong customer service, communication, organizational, and multitasking skills.
Ability to maintain confidentiality and handle sensitive patient information.
Excellent attention to detail and problem-solving abilities.
Ability to work collaboratively within a multidisciplinary healthcare team.
Must be authorized to work in the United States.
U.S. Citizens and Lawful Permanent Residents (Green Card holders) are encouraged to apply.
Ability to successfully complete all pre-employment requirements, including background screening, credential verification, and drug screening, if applicable.

Responsibilities

Schedule, coordinate, and confirm patient appointments.
Register patients and verify demographic and insurance information.
Manage patient check-in and check-out processes.
Maintain accurate electronic medical records and clinical documentation.
Coordinate referrals, consultations, and follow-up appointments.
Answer incoming telephone calls and assist patients with scheduling and general inquiries.
Communicate effectively with physicians, nurses, and other healthcare professionals.
Process medical records, correspondence, and other administrative documentation.
Maintain patient confidentiality and comply with healthcare privacy regulations.
Provide exceptional customer service while supporting efficient clinic operations.