Advanced Medical Support Assistant

Aptive • Dayton, OH

4d • Onsite

About The Position

Advanced Medical Support Assistant (AMSA) Overview: Aptive Resources is hiring Advanced Medical Support Assistants to provide administrative and clerical support to the Primary Care PACT team at the Dayton VA Medical Center. Location: On-Site | Dayton VA Medical Center, 4100 W. 3rd St., Dayton, OH 45417 Schedule: Monday–Friday, 8:00am–4:30pm | No federal holidays Employment Type: Full-Time Contract Contract Period: 8/1/2026–7/31/2027 (+ Option Year)

Requirements

• 2–3 years of medical administrative experience OR certification from an accredited institution in medical administration
• Proficient in Microsoft Office
• Must pass background investigation (Tier 1/Low Risk); PIV card required
• Must complete required VA mandatory training prior to start

Nice To Haves

• experience with EMR/EHR systems preferred
• Strong oral and written communication skills

Responsibilities

• Schedule, cancel, and reschedule Veteran appointments across one or more clinics
• Verify and update Veteran demographic and insurance information at each encounter
• Manage active/pending consults and return-to-clinic lists daily
• Perform full range of receptionist and customer service duties
• Collect, scan, and update health insurance records; identify third-party insurance
• Advise Veterans on Beneficiary Travel eligibility and reimbursement
• Participate in daily team huddles and weekly PACT meetings
• Ensure accurate EHR data entry and support administrative workload reporting

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed