Advanced Medical Support Assistant

Spectrum Healthcare Resources•Dayton, OH

22h•Onsite

About The Position

Spectrum Healthcare Resources is seeking Advanced Medical Support Assistants to join the Primary Care team at the Dayton VA Medical Center. AMSAs are the front line of the Veteran experience. You set the tone for every visit, keep clinics running smoothly, and make sure the men and women who served our country are treated with the care and respect they earned. If you take pride in organization, customer service, and meaningful work, we want to hear from you.

Requirements

High school diploma or GED required
2 years minimum of Medical Administration experience
Proficiency in Microsoft Word and Excel
Strong clerical and administrative skills (scheduling, data entry, records management)
Excellent customer service skills with the ability to remain calm in high‑volume, patient‑facing environments
Effective written and verbal communication in English

Responsibilities

Serve as the welcoming first point of contact for Veterans in person and by phone
Manage appointment scheduling for one or more Primary Care clinics, including rescheduling and shifting patients when coverage changes
Verify patient identity using VA patient safety standards and update demographic and insurance information at every interaction
Collect, scan, and update health insurance information, playing a key role in the revenue process
Conduct daily reviews of active and pending consults, recalls, and return-to-clinic lists
Participate in daily PACT team huddles and weekly team meetings
Guide Veterans on Beneficiary Travel reimbursement and transportation support services
Screen and route phone calls courteously while protecting patient privacy
Support electronic records management, program coordination, and clinic space utilization