Advanced Medical Support Assistant

Dayton VA Medical Center • Dayton, OH

31d • Onsite

About The Position

The Advanced Medical Support Assistant (AMSA) is a foundational role within the patient care team, managing the administrative non-clinical aspects of the Primary Care team. This includes scheduling and facilitating actions from inception to closure by tasking, tracking, supporting required functions, and other patient activities. The AMSA works collaboratively with other members of an expanded healthcare team, including all necessary services and employees within the facility, to provide a robust interdisciplinary approach to care. This is a future opportunity.

Requirements

• Two (2) to three (3) years of experience in medical administration OR certification from an accredited institution related to medical administration.
• BLS through American Heart Association.
• Continuing Medical Education (CME)/ Certified Education Unit (CEU) Requirements: Contractor shall provide the COR copies of current CMEs as required or requested by the facility.
• US Citizen.
• Technically proficient in the skills necessary to fulfill the government’s requirements.
• Ability to speak, understand, read and write English fluently.
• Work collaboratively in an interdisciplinary coordinated care delivery model.
• Maintain a high degree of tact and diplomacy when dealing with veterans who have multiple health problems and who may be frustrated with the administrative process associated with diagnosis and treatment.
• Professional customer service is essential when explaining procedures to veterans and their family members in person and on the telephone.
• Manage position responsibilities as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.
• Complete accurate scheduling in accordance with department requirements.
• All work will be performed according to company policies and standards, as well as in the spirit of the company's mission.
• Adhere to the company’s code of conduct.

Nice To Haves

• Individuals for the positions described with this PWS shall have two (2) to three (3) years of experience or have received certification from an accredited institution related to medical administration.

Responsibilities

• Perform a full range of receptionist duties, including customer service and maintaining appointment schedules for clinics or units.
• Operate office machines, store and account for materials, and deliver messages.
• Be knowledgeable of business standards and operating procedures within respective clinics or wards.
• Assist with clinic access contingency plans by adjusting appointment times/locations/dates and shifting patients as needed due to staffing or coverage conflicts.
• Manage the administrative non-clinical aspect of the Primary Care team, including scheduling and facilitating actions from inception to closure.
• Provide interfaces and collaborations within larger healthcare system providers, including VA and non-VA specialists, hospitals, diagnostic and treatment facilities, and community-based programs.
• Perform receptionist and customer service duties for proper and timely treatment of patients and maintaining appointment schedules.
• Ensure patient safety standards are met by using correct Veteran Affairs identification and multiple forms of identification confirmation.
• Validate and update demographic information during patient interactions (in person or phone) to decrease returned mail and improve contactability.
• Explain the VA’s mandate to collect insurance information to veterans and their families.
• Collect, scan, and update health insurance information, contributing to the revenue process by identifying patients with third-party insurance.
• Maintain a high degree of tact and diplomacy when dealing with veterans who may be frustrated with administrative processes.
• Provide professional customer service when explaining procedures to veterans and their family members.
• Ensure all necessary health/administrative information is integrated correctly into the computerized patient record system.
• Screen/receive phone calls courteously and timely, determine the nature of the request, and provide information using privacy and established clinic processes.
• Complete accurate scheduling in accordance with department requirements, utilizing department SOPs and guidance.
• Make appointments with patient input (in person, phone, or online) to avoid multiple trips to the medical center.
• Notify the primary care admin Supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated timeframes.
• Conduct a daily review of active/pending consults, Recall, and return-to-clinic list communications for accuracy and disposition.
• Participate in daily team huddles and weekly team meetings to discuss patient care planning management with their assigned PACT team.
• Manage position responsibilities, set priorities and deadlines, and adjust the flow and sequencing of work to meet team and patient needs.
• Provide administrative services guiding patients to the Transportation Coordinator for Veterans support services functions.
• Validate assigned teams' workload and ensure reporting is reviewed to meet department matrix.
• Respond to leadership action items, notifications, and suspense's ensuring timely responses in line with department guidance.
• Provide technical guidance necessary to achieve the optimum use of service resources needed by the veteran.
• Plan and provide support services in areas such as electronic records management, program coordination, patient scheduling, and space utilization.
• Provide analysis and recommendations to operating managers and supervisors on how provided services can assist in accomplishing their missions and programs.
• Advise veterans of eligibility for Beneficiary Travel reimbursement, including rates and financial eligibility.
• Communicate with veterans and stakeholders regarding the conversion of special mode travel requests to patient travel reimbursement voucher claims.
• Perform additional duties as assigned.

Benefits

• The position is contingent upon contract award, client approval, funding availability, and successful completion of all applicable screening, credentialing, and onboarding requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed