Advanced Medical Support Assistant

Veterans Health Administration • Anthem, AZ

10h • Onsite

About The Position

The Advanced Medical Support Assistant (AMSA) provides administrative support within the Health Administration Service and serves as a liaison among patients, nursing and medical staff, outside agencies, community providers, and other VA health care systems. The role supports one or more outpatient clinics and serves in more than one PACT or Specialty Clinic area. Work schedules may vary by location; locations will be discussed during interviews. Telework is not available, and the position is not virtual.

The AMSA performs reception and customer service duties, maintains clinic appointment schedules, validates and updates patient demographic and insurance information, and ensures health and administrative information is integrated into the Computerized Patient Record System (CPRS). The position also handles incoming calls, applies privacy rules and clinic processes, interprets VHA scheduling directives, completes accurate scheduling, and assists with training other Medical Support Assistant levels.

This is an open continuous announcement that remains open until December 30, 2026. The initial referral cutoff is November 20, 2026, with subsequent cutoffs every two weeks. The full performance level is GS-06. Selected applicants must meet pre-employment requirements, including a background/security investigation and physical evaluation, and serve a one- or two-year trial period.

Requirements

• U.S. citizenship; non-citizens may be appointed only when qualified citizens cannot be recruited in accordance with VA policy.
• Proficiency in spoken and written English.
• At least six months of clerical, office, customer service, or other administrative experience indicating the ability to acquire the required job knowledge and skills; or one year of education above high school; or an equivalent combination of experience and education.
• For the Advanced Medical Support Assistant GS-6 grade, one year of experience equivalent to the GS-05 grade level, in addition to the basic requirements.
• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines to accomplish team goals and support patient care.
• Ability to independently set priorities and organize work to meet deadlines while complying with established processes, policies, and regulations.
• Ability to communicate tactfully and effectively with internal and external customers in person, by phone, electronically, and in writing; this may include preparing reports, presenting data, and resolving patient concerns.
• Advanced knowledge of technical health care processes related to access to care, including interdisciplinary coordinated care scheduling, care-in-the-community models, and patient health care portals.
• Advanced knowledge of policies and procedures for interdisciplinary coordinated care and care-in-the-community operations affecting patient flow and administrative patient support, including appointment cycles, outside referrals, follow-up care, overbooking, and provider availability.
• Advanced knowledge of medical terminology.
• Must meet pre-employment identification, onboarding, background/security investigation, and physical evaluation requirements.
• Must participate in the seasonal influenza vaccination program as a VA health care personnel requirement.
• Must complete required application documentation and serve a one- or two-year trial period.

Responsibilities

• Perform receptionist, customer service, and other administrative duties to support timely patient treatment.
• Maintain appointment schedules for one or more outpatient clinics and serve in more than one PACT or Specialty Clinic area.
• Validate and update patient demographic information during check-in or by phone.
• Collect, scan, and update health insurance information in support of the revenue process.
• Ensure required health and administrative information is integrated into CPRS, including sending documents for scanning or performing the function directly.
• Screen and receive phone calls courteously and promptly, determine the nature of requests, and provide information in accordance with privacy rules and established clinic processes.
• Interpret and communicate VHA Scheduling Directives and complete accurate scheduling responsibilities.
• Assist in training other Medical Support Assistant levels.
• Perform assigned duties to ensure efficient and effective operations.
• Collaborate and communicate with medical clinicians across disciplines to support team goals and patient care.
• Organize and prioritize work to meet deadlines and comply with established processes, policies, and regulations.
• Communicate effectively with internal and external customers in person, by phone, electronically, and in writing, including resolving patient concerns and preparing or presenting reports and data.

Benefits

• 37–50 days of annual paid time off per year, comprising 13–26 days of annual leave, 13 days of sick leave, and 11 paid federal holidays.
• Selected applicants may qualify for credit toward annual leave accrual based on prior work or military service, subject to request and approval before appointment.
• Up to 12 weeks of paid parental leave after 12 months of employment in connection with birth, adoption, or foster care placement of a child.
• Eligible full-time employees may qualify for a childcare subsidy after 60 days of employment, subject to family income and other eligibility requirements.
• Traditional federal pension, with five-year vesting, and a federal 401(k) with up to 5% in VA contributions.
• Federal health, vision, dental, term life, and long-term care insurance; many federal insurance programs may be carried into retirement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed