Advanced IT Business System Analyst

WebTPA • United States,

8h • $92,100 - $149,600 • Hybrid

About The Position

The Advanced IT Business Systems Analyst helps client areas achieve their objectives by analyzing business and user needs and applying technology solutions. The role leads integration of multiyear projects with high risk, complexity, budget, and business impact, and provides consultation to define objectives, identify risks, and implement technology solutions. The analyst conducts feasibility studies, prepares user stories and business requirements, writes system and programming specifications, contributes to cost estimates and project plans, and supports user acceptance testing, documentation, reporting, and production support. The position oversees root-cause analysis and issue resolution for the ongoing operation and maintenance of technology solutions. It requires extensive knowledge of assigned business-area operations and the IT systems and applications used. The analyst may participate on an agile development team and is assigned to complex projects, systems, or initiatives. Advanced analysts lead efforts, oversee work results, provide training, and mentor other IT Business Systems Analysts.

The role provides functional and technical leadership during development, implementation, and testing of highly complex projects. It drives business architecture and process design, capability roadmaps, and domain strategy; leads requirements gathering and technical impact analysis; and works with stakeholders and technical leads on user stories, acceptance criteria, and technical design. The analyst may serve as product owner and leads system documentation and training. The position oversees user acceptance criteria, test plans, test cases, and functional/user testing, and is accountable for user sign-off. It also monitors implementation and supports operational readiness, implementation and warranty support, production support, project analytics, and reporting.

This position offers a hybrid work arrangement combining flexibility with in-office engagement. Team schedules depend on role requirements and business needs, and travel to and from corporate offices may be required. The typical annualized offer/hiring range is $92,100–$115,100; the annualized salary range is $92,100–$149,600.

Requirements

• At least 4 years of related work experience in application development and/or a systems analysis role.
• Related bachelor’s degree in an IT-related field, or additional related equivalent work experience.
• Thorough knowledge of information technology fields and computer systems.
• Demonstrated organizational, analytical, and interpersonal skills.
• Strong understanding of integration points among assigned business areas, systems, and processes.
• Proven leadership abilities, including knowledge sharing, conflict resolution, facilitation of open discussions, fairness, and appropriate assertiveness.
• Proficiency in requirements-gathering methodologies and the systems development life cycle (SDLC).
• Understanding of a variety of architecture standards and ability to apply them in design work.
• Ability to communicate highly complex technical information clearly and articulately to audiences at all levels.
• Ability to adapt to a rapidly changing environment.
• Strong critical-thinking skills to evaluate alternatives and present solutions consistent with business objectives and strategy.
• Extensive knowledge and experience of systems, subsystems, development methodologies, systems architecture, tools, and processes supporting the assigned business initiative or system.
• Experience applying research methodology to business solutions.
• Knowledge of systems development concepts and methods.
• Experience with business requirements and business process analysis to ensure IT solutions meet business needs.
• Experience managing multiple priorities and facilitating adoption of changing priorities.
• Thorough industry knowledge in the related business area and understanding of its impact on the organization.
• Demonstrated negotiation skills and ability to build relationships.
• Excellent communication skills, including explaining complex technical concepts clearly and concisely to audiences with diverse knowledge bases.

Nice To Haves

• Experience using Agile methodology.
• Healthcare industry-related experience.
• Understanding of payment processing workflows, including authorization, settlement, refunds, payment methods, and recurring payments.
• Experience analyzing business requirements and supporting payment processing systems, including payment gateway integrations, electronic payments (ACH and credit/debit cards), recurring payments, and payment transaction lifecycles.
• Familiarity with payment platforms such as Stripe and payment security standards such as PCI DSS.

Responsibilities

• Provide oversight and serve as functional and technical lead during development, implementation, and testing of highly complex projects.
• Drive business architecture design, including business process design, capability roadmap development, and domain strategy development.
• Lead and facilitate business requirements gathering and determine technical impacts.
• Review and clarify user stories and user acceptance criteria with stakeholders, and work with development leads and technical architects to lay out technical design.
• Assume the role of product owner when necessary.
• Lead development of system documentation, including flow charts, workflow tables, mapping documents, and integration specifications, and provide system training.
• Develop an extensive understanding of business-unit functions and communicate technical issues and solutions in non-technical terms.
• Produce detailed functional requirements and/or user stories, including non-functional requirements.
• Oversee development of user acceptance criteria, test plans, and test cases; oversee functional and user acceptance testing and obtain user sign-off for changes.
• Monitor system implementation and user satisfaction, and provide hands-on support for implemented solutions, operational readiness, implementation and warranty support, production support, project analytics, and reporting.
• Conduct feasibility studies, prepare requirements and specifications, contribute to cost estimates and project plans, and support testing, documentation, reporting, and production operations.
• Oversee root-cause analysis and issue resolution for the ongoing operation and maintenance of technology solutions.
• Lead efforts, oversee work results, provide training, and mentor other IT Business Systems Analysts.

Benefits

• Medical, dental, vision, life, and global travel health insurance.
• Short- and long-term disability programs.
• Leave programs to support personal circumstances.
• Retirement Savings Plan with employer match.
• Paid time off, volunteer time off, 10 holidays, and 2 well-being days.
• Additional voluntary benefits.
• Comprehensive wellness program.
• Competitive pay and opportunities for incentive or commission compensation.
• Regular annual reviews with pay-for-performance considerations for base pay increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior