Advanced Engineering Support Specialist

General Dynamics Mission Systems, Inc•Manassas, VA

2d•$111,881 - $121,059

About The Position

General Dynamics Mission Systems is hiring a Senior Advanced Engineering Support Specialist to support the Undersea Warfare Decision Support System (USW DSS) program. The role focuses on system installation, software integration, technical troubleshooting, and operational support across complex hardware and software environments. The specialist supports laboratory and remotely deployed systems and independently manages technical support efforts.

Requirements

Bachelor's or technology degree in engineering or a related specialized area/field, or an equivalent combination of education and relevant work experience, plus 5 years of relevant experience; alternatively, a master's degree plus 3 years of experience.
Department of Defense Secret security clearance required at time of hire; applicants must meet eligibility requirements for access to classified information.
U.S. citizenship is required due to the nature of work performed at the facilities.
Strong technical competence in complex hardware and software systems, including installation, configuration, integration, and troubleshooting.
Extensive hands-on experience supporting Linux-based systems, including system administration, service management, log analysis, and troubleshooting.
Strong analytical and diagnostic skills, with demonstrated ability to independently investigate, isolate, and resolve complex technical problems.
Working knowledge of networking fundamentals, virtualization technologies, and system interfaces.
Experience supporting software installations, upgrades, and troubleshooting in laboratory or operational environments.
Ability to quickly learn and apply unfamiliar technologies, research technical issues, and develop effective corrective actions.
Effective technical communication, documentation, and coordination skills, including ability to provide technical guidance to customers and engineering teams.

Nice To Haves

Experience with Red Hat Enterprise Linux (RHEL), VMware, KVM, or other virtualization technologies.
Familiarity with Ansible, Bash, Python, or other scripting and automation tools.
Experience with Red Hat High Availability technologies, including Pacemaker, PCS, and DRBD.
Experience providing remote technical support to deployed systems and coordinating site installation activities.
Familiarity with network troubleshooting, including TCP/IP, VLANs, routing, DNS, and connectivity analysis.
Experience supporting system integration, verification testing, configuration management, and technical documentation.
Familiarity with system monitoring tools, DevOps practices, and automated deployment technologies.
Exceptional troubleshooting and diagnostic reasoning across interconnected hardware and software systems.
Demonstrated ability to independently manage complex installation and technical support efforts.
Strong practical understanding of system operations, dependencies, and failure conditions.
Ability to communicate technical findings, guide troubleshooting activities, and coordinate effective resolutions across engineering disciplines.

Responsibilities

Independently lead assigned system installations, software integration activities, and troubleshooting efforts, coordinating additional technical support as needed.
Diagnose and resolve complex hardware, software, networking, virtualization, and configuration issues using systematic troubleshooting, log analysis, fault isolation, and root-cause analysis.
Install, configure, test, maintain, and support complex systems, including software deliveries and system updates, and verify corrective actions.
Support integration and system testing, including verification of software fixes, regression testing, and evaluation of system functionality and stability.
Research technical documentation, system configurations, and component interactions to identify problems, recommend corrective actions, and support issue resolution.
Coordinate with software development, systems engineering, infrastructure, networking, and test teams to investigate technical issues and implement solutions.
Provide technical communication, documentation, coordination, and guidance to customers and engineering teams.
Provide operational support for laboratory and remotely deployed systems.