Advanced Deposit Servicing Rep - Bank

Thrivent•Appleton, WI

3d•$16 - $22•Remote

About The Position

This position is responsible for performing daily check processing, ACH and Wire processing, exception item processing and account maintenance. This position provides technical and operational support, training and knowledge for all functions related to the bank’s transaction processing. Knowledge of products and services that the bank offers is required. This position will work directly with the bank’s clients, internal and external, to accurately process all deposit operation’s servicing transaction requests.

Requirements

High School/equivalent education or a 2-year degree preferred.
1 year banking operations experience required with customer service experience preferred.
FIS, or other bank operations platform, and Fedline Advantage experience preferred.
Strong written and verbal communication, interpersonal and customer-service skills.
Good organizational, time management and problem-solving skills.
Ability to work accurately, both independently and as a part of a team, with interruptions to meet deadlines.

Nice To Haves

customer service experience preferred
FIS, or other bank operations platform, and Fedline Advantage experience preferred

Responsibilities

Create, maintain, and process ACH and wire transactions, as well as Remote Deposit Capture (RDC) items.
Responsible for exception processing including managing and processing all stop payment requests, non-posts, and overdrafts.
Respond to client service requests, including check deposits, official bank check requests, statement and check copies, and fee refunds.
Process account maintenance items such as name and address changes, perform fulfillment activities, including preparation of deposit forms, client notices, and related client contact.
Handle sensitive telephone and digital communications with clients involving confidential information, providing clear explanations and context as needed to support client understanding, influence outcomes appropriately, and ensure a high level of customer satisfaction.
Complete research requests received from internal and external clients related to deposit servicing transactions.
Adhere to applicable banking regulations, while maintaining heightened awareness of potential fraud, and partnering closely with cross‑functional teams to identify risks, investigate irregular activity, and support ongoing process enhancements.
Model Thrivent’s leadership competencies – Model the Way, Rally the Team, and Deliver Outcomes.
Supports an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients.
Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent’s trust and reputation remain strong with its clients.
This role will interact with individual contributors within Thrivent, field organization, Thrivent clients, and managers and/or directors within Thrivent, as well as other financial institutions.