Adult Services Librarian

City of Wilsonville•Library - Wilsonville, OR

3d•Onsite

About The Position

The Wilsonville Public Library is seeking an engaging and innovative Adult Services Librarian to lead the delivery of high-quality, community-centered services. This highly visible role blends leadership, project management, and direct public service. As the lead for adult services, you will guide staff, coordinate priorities, and help create a cohesive and welcoming experience for the community. You will bring people together, encourage collaboration, and contribute new ideas that keep services relevant, responsive, and engaging. The position is responsible for planning and delivering programming that reflects community interests, building partnerships with local organizations, and contributing to outreach and digital engagement. You will also lead adult collection development, including selecting materials, managing book ordering, and maintaining the budget with careful stewardship of public funds. Customer service is central to this role. You will provide advanced reference and reader’s advisory while supporting visitors with technology, research needs, and complex or sensitive situations. This work requires patience, empathy, sound judgment, and the ability to remain calm and solutions-focused in a fast-paced environment with competing demands. The ideal candidate is a collaborative and adaptable team player who is energized by working with people. You are able to multitask effectively, navigate challenges with professionalism, and bring a positive, flexible approach to daily work. A bicultural perspective and Spanish language skills are strongly valued. This is an opportunity to play a key role in shaping library services and strengthening community connections in Wilsonville. Apply today to join a team committed to exceptional service and meaningful public impact. This is a full-time position within the Library. The schedule will include at least one closing shift and one weekend shift per week. Please ensure you complete all sections of the application and answer all supplemental questions. Additional information regarding this position, including minimum qualifications and essential job functions, can be found below.

Requirements

Master’s degree in Library Science and three (3) years of progressively responsible professional library experience emphasizing adult services, including one (1) year of experience providing lead direction or coordinating services.
An equivalent combination of related education and work experience.
Must possess, or obtain within six (6) months of hire, a Notary Public Commission.
Knowledge of principles and practices of adult public library services, including reference, reader’s advisory, programming, and outreach
Knowledge of collection development practices, materials selection, and evaluation across multiple formats
Knowledge of budget monitoring and responsible stewardship of public funds
Knowledge of customer service principles in a public-facing environment, including working with patrons experiencing stress, frustration, or barriers to access
Knowledge of incident response, conflict resolution, and de-escalation techniques in a library setting
Knowledge of community engagement practices and inclusive service approaches
Knowledge of library technologies, digital resources, and online service platforms
Knowledge of public service values and the role of libraries in supporting civic life and community wellbeing
Skill in providing lead direction and professional guidance to staff without formal supervisory authority
Skill in project management, including planning, prioritizing, and coordinating multiple initiatives simultaneously
Skill in delivering highly personalized, responsive customer service requiring patience, empathy, and sustained engagement
Skill in navigating difficult or sensitive customer interactions with sound judgment and emotional intelligence
Skill in building collaborative relationships with coworkers, community partners, and the public
Strong interpersonal and communication skills, both verbal and written
Skill in adapting services, programs, and approaches to changing conditions and community needs
Skill in balancing structure and flexibility in a dynamic service environment
Ability to exercise independent judgment in complex or ambiguous service situations
Ability to multitask effectively in a fast-paced, interruption-driven public environment
Ability to remain calm, professional, and solution-oriented under pressure
Ability to lead by example and contribute positively to team cohesion and workplace culture
Ability to think creatively and bring new ideas and inspiration to adult services
Ability to work collaboratively as part of a public-services leadership team
Ability to understand, articulate, and uphold the value of public service and equitable access
Ability to engage respectfully and effectively with individuals from diverse backgrounds and lived experiences
Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to forty (40) pounds.

Nice To Haves

Spanish language proficiency is highly desirable.

Responsibilities

Serves as the lead resource for adult services, providing guidance, training, and support to staff delivering reference, reader’s advisory, and public service work
Helps set priorities for adult services, balancing daily service demands with longer-term planning and improvement efforts
Brings together employees across roles to deliver cohesive, people-centered service and foster a collaborative team environment
Provides input into service quality, workflows, and employee performance related to adult services
Plans, coordinates, and delivers innovative adult programming that reflects community interests, emerging needs, and inclusive public service values
Manages program development from concept through evaluation, including logistics, promotion, partnerships, and scheduling
Leads projects related to adult services, including new initiatives, service enhancements, and pilot efforts
Builds and maintains partnerships with community organizations, agencies, and local groups serving adult populations
Provides in-depth reference and reader’s advisory services to visitors
Assists customers with digital resources, technology use, and access to information
Responds thoughtfully and effectively to complex, sensitive, or difficult customer situations, using de-escalation skills, empathy, and sound judgment
Provides highly personalized and responsive customer service that emphasizes relationship-building and individual patron needs.
Leads adult collection development activities, including selection, ordering, evaluation, and weeding of materials in multiple formats
Oversees ordering for adult services collections
Maintains and monitors the adult services materials budget, ensuring responsible stewardship of public funds
Develops displays, guides, and curated collections that increase access and discovery
Supports the use of library technology, digital resources, and online services for adult patrons
Contributes content and ideas related to adult services for the library website and social media
Adapts services as technologies and community expectations evolve
Serves as a Notary Public as needed
Participates in committees, professional development, and system-wide initiatives
Maintains awareness of trends in adult librarianship and public service innovation
Performs other related duties as assigned