Adult Services - Intake Coordinator II

Seven Hills Foundation•Woonsocket, RI

14h•$25

About The Position

Adult Services - Intake Coordinator II Pay: $25.00 / hr New Hire Sign-on Bonus: $2500 Seven Hills Rhode Island is seeking a highly organized and detail-oriented Intake Coordinator II to support our Adult Services division. This role is responsible for managing the intake process for Conflict Free Case Management (CFCM), ensuring individuals receive timely, person-centered services that align with their needs, goals, and preferences. The Intake Coordinator II plays a critical role in guiding individuals and their families through the intake and eligibility process. This position works collaboratively with internal teams, state agencies, and community partners to ensure compliance with regulatory requirements while promoting a seamless and supportive onboarding experience. The role also supports administrative and financial tracking functions to maintain program integrity and efficiency. About Seven Hills Rhode Island Seven Hills Rhode Island is a comprehensive health and human services organization supporting individuals across the lifespan. With more than 60 years of experience, we provide person-centered, community-based services that empower individuals to achieve their goals and live meaningful, independent lives. This is an excellent opportunity for a motivated professional to play a key role in connecting individuals to essential services while ensuring a high standard of care and compliance.

Requirements

Strong organizational and time management skills
Excellent communication and interpersonal abilities
Knowledge of person-centered planning and care coordination
Attention to detail and strong documentation skills
Ability to manage multiple priorities and work independently
Proficiency in Microsoft Office (especially Excel) and electronic record systems
Associate's degree in Human Services or a related health field required
Minimum of 1–3 years of relevant experience (2+ years preferred)
Valid Class C or Class D driver’s license

Responsibilities

Conduct screenings and assessments for entry into the Conflict Free Case Management program
Complete person-centered intake processes and develop initial care plans
Coordinate credentialing and eligibility requirements, including Level of Care determinations
Track and monitor pending intakes and ensure timely progression to program acceptance
Develop and submit care plans in compliance with state and program regulations
Maintain accurate, up-to-date case records in accordance with EOHHS standards
Utilize electronic systems (e.g., WellSky and other platforms) for documentation and tracking
Ensure timely reporting of incidents and required documentation
Serve as a liaison between individuals, families, providers, and state agencies
Collaborate closely with EOHHS and other stakeholders to ensure coordinated services
Advocate for individuals to ensure their needs, preferences, and rights are respected
Provide information and referrals to community-based resources and supports
Conduct initial and ongoing assessments through direct interaction and communication
Assist individuals and families in identifying needs, resolving concerns, and navigating services
Promote self-advocacy and independence through a person-centered approach
Ensure participants understand program requirements, services, and available options
Maintain confidentiality and adhere to HIPAA and Human Rights regulations
Ensure compliance with all organizational policies, procedures, and program requirements
Respond effectively to safety concerns and emergencies
Complete required trainings and maintain professional standards