Adult Protective Services Caseworker (APS) - Rock Falls, IL

Lifescape Community Services•Rock Falls, IL

About The Position

The Adult Protective Services Caseworker receives and responds to intakes, referrals, and assigned crisis situations under the direct supervision of the Adult Protective Supervisor or Assistant Supervisor. The role assesses reports of abuse, neglect, or exploitation, conducts casework, follows up on substantiated cases, and completes documentation according to Illinois Department on Aging guidelines. The Caseworker performs case-management duties in accordance with organizational policies and applicable laws. The position includes conducting client home visits, investigating allegations and assessing risk, coordinating services and interventions, maintaining assigned caseloads, and meeting investigation and follow-up timelines established by state law and IDoA policies and procedures. The Caseworker also collaborates with clients, supervisors, agency staff, providers, and other individuals, and participates in agency outreach activities.

Responsibilities

Conduct home visits to assess clients’ needs and help them access services.
Investigate adult abuse and exploitation allegations, complete assessments, collect evidence, and interview alleged victims, alleged abusers, and collateral contacts.
Determine whether emergency intervention services are needed, provide crisis intervention, and participate in 24/7 on-call responses for assigned cases.
Coordinate assistance from other providers on behalf of clients.
Meet state-law and IDoA deadlines for investigations, casework, follow-up, risk assessments, and case closures.
Consult with a supervisor on whether a case should be substantiated, unsubstantiated, or unable to be substantiated.
Develop case plans in consultation with clients and supervisors.
Provide services as needed, including OPs, guardianships and other legal interventions, emergency safe shelter, after-hours services, and EIS.
Complete and process client referrals to other agencies and private individuals.
Complete required documents accurately and submit files to IDoA as required.
Complete VOA reports.
Monitor clients, follow up, and assess ongoing risk for each assigned case.
Prepare and present cases for M-TEAM meetings and incorporate recommendations into client case plans.
Collaborate with staff, agencies, and private individuals to locate hard-to-reach clients.
Maintain timely and accurate documentation of services provided to clients.
Work closely with other casework and case-management staff.
Participate in activities and events promoting agency services, including presentations about benefits and services at various locations.