Adult Protective Services Caseworker (APS) - Lake County
About The Position
Under the direct supervision of the Adult Protective Supervisor or Assistant Supervisor, the APS Caseworker receives and responds to assigned intakes, referrals, and crisis situations. The role assesses reports of abuse, neglect, or exploitation; conducts casework; follows up on substantiated cases; and completes documentation in accordance with Illinois Department on Aging (IDoA) guidelines. The Caseworker performs case management in accordance with organizational policies and applicable laws. The position involves conducting home visits, investigating allegations and assessing client needs and risk, coordinating services and interventions, and maintaining timely, accurate records. The Caseworker also collaborates with clients, supervisors, agency staff, outside providers, and private individuals, and may participate in 24/7 on-call responses and activities promoting agency services.
Responsibilities
- Receive and respond to assigned intakes, referrals, and crisis situations.
- Conduct home visits to assess clients’ needs and assist them in accessing services.
- Investigate reports of adult abuse and exploitation, complete assessments, collect concrete evidence, and interview alleged victims, alleged abusers, and collateral contacts.
- Determine the need for emergency intervention services, provide crisis intervention, and participate in 24/7 on-call responses for cases.
- Seek and coordinate assistance from other providers on behalf of clients.
- Meet state-law and IDoA requirements for investigation, casework, follow-up, risk assessment, and case-closure response timeframes.
- Consult with a supervisor to determine whether cases should be substantiated, unsubstantiated, or unable to be substantiated.
- Develop case plans in consultation with clients and supervisors.
- Provide services as needed, including OPs, guardianships and other legal interventions, emergency safe shelter, after-hours services, and EIS.
- Complete and process referrals for clients to other agencies and private individuals.
- Complete required documents accurately, submit files to IDoA as required, and complete VOA reports.
- Monitor clients, follow up, and assess ongoing risk for each assigned caseload.
- Prepare and present cases for M-TEAM meetings and incorporate recommendations into client case plans.
- Work with staff, other agencies, and private individuals to locate hard-to-reach clients.
- Maintain timely and accurate documentation of services provided to clients.
- Work closely with other casework and case management staff.
- Participate in activities and events promoting agency services, including presentations at various locations about benefits and services.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
