Adult Protective Services Caseworker (APS) - Lake County

Lifescape Community Services•Vernon Hills, IL

25d

About The Position

The Adult Protective Services Caseworker receives and responds to assigned intakes, referrals, and crisis situations under the direct supervision of the Adult Protective Supervisor or Assistant Supervisor. The role assesses reports of abuse, neglect, or exploitation, conducts casework, follows up on substantiated cases, and completes documentation in accordance with Illinois Department on Aging (IDoA) guidelines, organizational policies, and applicable laws. The Caseworker conducts client visits and investigations, coordinates services and emergency interventions, develops and monitors case plans, and works with clients, supervisors, staff, agencies, and other individuals to address client needs and ongoing risks. The position also participates in on-call responses and activities promoting agency services.

Responsibilities

Conduct home visits to assess clients’ needs and help them access services.
Investigate reports of adult abuse and exploitation, gather concrete evidence, and interview alleged victims, alleged abusers, and collateral contacts.
Determine whether emergency intervention services are needed, provide crisis intervention, and participate in 24/7 on-call responses for cases.
Seek and coordinate assistance from other providers on behalf of clients.
Meet state law and IDoA policy response timeframes for investigations, casework, follow-up, risk assessments, and case closures.
Consult with a supervisor about whether cases should be substantiated, unsubstantiated, or unable to be substantiated.
Develop case plans in consultation with clients and supervisors.
Provide services as needed, including OPs, guardianships and other legal interventions, emergency safe shelter, after-hours services, and EIS.
Complete and process accurate referrals to other agencies and private individuals.
Complete required documentation and submit files to IDoA as required.
Complete VOA reports.
Monitor clients, follow up, and assess ongoing risk for each assigned case.
Prepare and present cases for M-TEAM meetings and incorporate recommendations into client case plans.
Work with staff, agencies, and private individuals to locate hard-to-reach clients.
Maintain timely and accurate documentation of services provided to clients.
Work closely with other casework and case management staff.
Participate in activities and events promoting agency services, including presentations at various locations about benefits and services.