Adult Probation Services Specialist

Montgomery County Governmennt•Clarksville, TN

2d•Onsite

About The Position

This position manages and maintains cases in support of Adult Probation staff and the department. It provides customer service to internal and external customers, maintains case records and databases, supports intake and orientation, assists with court and Recovery Court processes, administers random drug screens, and prepares compliance and program information. The position also monitors multiple accounts, performs accounting transactions, and may make minor purchases under departmental purchasing policies. It works under the supervision of the Director and has no supervisory responsibilities. The work is performed in a typical indoor office setting. It is mostly sedentary, with periods of mobility and light physical activity, and the noise level is usually moderate. The role involves moderate stress due to interruptions and regular computer use.

Requirements

At least one year of experience working with offenders and/or administering drug screens.
Associate degree in social sciences, criminal justice, or a related field.
Valid driver's license.
Ability to work a flexible schedule that may include evenings, weekends, and holidays, and to respond after hours as needed.
Ability to work the allocated hours of the position.
Knowledge of governmental accounting and auditing methods, procedures, and financial practices.
Knowledge of State and County laws and regulations related to social and correctional casework.
Knowledge of current office practices and procedures and position-related computer software.
Skill in analyzing complex administrative information, defining problems, evaluating alternatives, and recommending resolutions.
Organizational and time-management skills to prioritize a high volume of work while adapting to changing priorities.
Ability to use judgment and discretion when resolving problems and interpreting policies and regulations.
Ability to perform detailed work accurately and independently within strict time limits and with minimal supervision.
Ability to maintain accurate records; interpret and implement policies, procedures, instructions, correspondence, and regulations; and perform required mathematical calculations.
Clear oral and written communication skills and the ability to establish effective working relationships.
Ability to maintain confidentiality and discretion regarding business-related files, reports, and conversations.
Professionalism and the ability to analyze facts and exercise sound judgment.
Ability to recognize occupational hazards and take safety precautions.
Pre-employment criminal background check required.

Nice To Haves

Bachelor's degree coursework or completion preferred.

Responsibilities

Provide customer service to internal and external customers; greet and screen visitors, answer questions, and refer complex inquiries to appropriate staff.
Enter, scan, update, and maintain information in spreadsheets, databases, reports, and electronic and paper record systems.
Maintain records in accordance with Department and County retention policies, and assist with copying, filing, and printing.
Sort, copy, and distribute correspondence, deliveries, and mail; open, log, and route office mail.
Compose, proofread, and edit general and confidential correspondence and reports.
Maintain the booking log daily, check the MCSO log, verify active and inactive clients, and print and distribute client pictures to Probation Officers.
Conduct client intake interviews, assist with paperwork, schedule orientation, complete files, and record judgments on the docket.
Attend court as assigned and prepare court orders and related documents for new probationers.
Conduct probation orientation sessions, verify client information, and collect payments.
Verify restitution payments and prepare documentation for payments or refunds.
Administer random drug screens and maintain accurate results logs.
Assist the Recovery Court and Probation divisions with entering new clients into databases and updating calendars with appointments and court dates.
Interview DUI, Probation, and Recovery Court offenders and provide the divisions with detailed compliance updates about referrals and arrests.
Assist participants with transportation and license reinstatement issues.
Track and compile information for grants and program evaluation.
Assist the Leadership Team with meeting preparation and materials as directed.
Assist with client enrollment and department kiosk check-in when necessary.
Review warrant lists from the Clerk's office and report findings to the manager.
Rotate coverage of the front desk and answer multi-line phones when necessary.
Prepare a weekly report for the Supervisor with orientation and case assignment information.
Follow local and state laws and court rules, provide backup to other department staff, and perform other assigned duties.
Monitor multiple accounts, perform accounting transactions, and make minor purchases within departmental purchasing policies.
Represent the Department to County departments, elected officials, outside agencies, customers, residents, and visitors; provide assistance and uphold organizational values and ethics.