Adult Probation Services Specialist

Montgomery County Government•Clarksville, TN

3d•Onsite

About The Position

The Adult Probation Services Specialist manages and maintains cases in support of Adult Probation staff and the department. The role provides customer service and administrative support, maintains case and office records, assists with client intake and probation orientation, prepares court documents, administers random drug screens, and supports the Probation and Recovery Court divisions. The position also monitors accounts, performs accounting transactions, and may make minor purchases under departmental purchasing policies. The position works under the supervision of the Director and has no supervisory responsibilities. Work is performed in a typical indoor office setting and is mostly sedentary, with periods of mobility and light physical activity. The job may involve moderate stress from interruptions. A flexible schedule may be required, including evenings, weekends, and holidays, with after-hours responses as needed.

Requirements

At least one year of experience working with offenders and/or administering drug screens.
Associate degree in social sciences, criminal justice, or a related field.
Valid driver's license.
Pre-employment criminal background check.
Knowledge of governmental accounting and auditing methods, procedures, and financial practices.
Knowledge of State and County laws and regulations regarding social and correctional casework, current office practices and procedures, and computer software used in the position.
Ability to analyze complex administrative information and issues, define problems, evaluate alternatives, and recommend resolutions.
Organizational and time-management skills to prioritize a high volume of work while adapting to changing priorities.
Ability to apply judgment and discretion when resolving problems and interpreting policies and regulations.
Ability to perform detailed work accurately and independently within stringent time limits and with minimal direction.
Ability to establish and maintain accurate records; interpret and implement policies, procedures, instructions, correspondence, and applicable regulations; and perform required mathematical calculations.
Clear, concise oral and written communication skills.
Ability to analyze facts, exercise sound judgment, and maintain effective working relationships.
Ability to maintain confidentiality and discretion regarding business-related files, reports, and conversations within State and Federal statutes.
Professionalism and ability to work a flexible schedule that may include evenings, weekends, and holidays, respond after hours as needed, and work the allocated hours of the position.
Physical ability to occasionally exert up to 25 pounds; regularly sit; frequently stand, speak or hear, use hands for handling and repetitive motions; and occasionally walk, stoop, kneel, crouch, crawl, and reach.
Vision abilities including close, distance, and peripheral vision, depth perception, and focus adjustment; ability to spend substantial time viewing a computer screen.
Ability to communicate verbally, hear normally, use office machines, and frequently use a phone handset, keyboard, and mouse.
Ability to recognize occupational hazards and take safety precautions; maintain the mental capacity to make sound decisions.

Nice To Haves

Bachelor's degree coursework or completion is preferred.

Responsibilities

Provide customer service to internal and external customers, greet and screen visitors, resolve routine questions, and refer complex matters to appropriate staff.
Enter, scan, update, and maintain information in spreadsheets, databases, and reports.
Maintain electronic and paper filing and record systems, ensuring records are accessible and retained according to Department and County policies.
Assist with copying, filing, printing, mail sorting, distribution, logging, and routing.
Compose, proofread, and edit general and confidential correspondence and reports.
Maintain the daily booking log, check the MCSO log, and verify active and inactive clients.
Print client pictures and distribute them to Probation Officers.
Conduct intake interviews, assist clients with paperwork, schedule orientation, complete files, and record judgments on the docket.
Attend court as assigned and prepare court orders and related documents for new probationers.
Conduct probation orientation sessions, verify client information, and collect payments.
Verify restitution payments and prepare documentation accompanying payments or refunds.
Administer random drug screens and maintain accurate result logs.
Help the Recovery Court and Probation divisions enter new clients into databases and update calendars with appointments and court dates.
Interview DUI, Probation, and Recovery Court offenders.
Provide the Recovery Court and Probation divisions with accurate, detailed compliance updates about new referrals and arrests.
Assist participants with transportation and license reinstatement issues.
Track and compile information for grants and program evaluation.
Assist the Leadership Team with meeting preparation and coordination of information and materials.
Assist with client enrollment and check-in at the department kiosk when necessary.
Review warrant lists from the Clerk's office and report findings to the manager.
Rotate through front-desk coverage and answer multi-line phones when necessary.
Prepare a weekly report for the Supervisor with orientation and case assignment information.
Follow local and State laws and court rules, serve as backup to other department staff, and perform other assigned duties.
Monitor multiple accounts, perform accounting transactions, and make minor purchases under departmental purchasing policies.
Represent the Department to County departments, elected officials, outside agencies, customers, residents, and visitors; provide assistance and demonstrate the organization's Core Values and adherence to its Ethics policy.