Adult & Older Adult Program Assistant

Vancouver Coastal Health • Vancouver, BC

9h • CA$26 - CA$28

About The Position

The Program Assistant provides clerical and program support for the program services and staff, reporting to the Manager. This role involves a variety of administrative tasks and requires interaction with clients, staff, and other agencies.

Requirements

• Grade 12 education.
• Supplemented by standard commercial and related computer courses.
• Two years of recent related experience, or an equivalent combination of education, training, and experience.
• Proven/accurate data entry/keyboarding/word processing skills, including layout and organization of documents.
• Demonstrated ability to create and work with spreadsheets, utilizing a variety of software applications.
• Working knowledge and/or willingness to learn the program specific computer system.
• Demonstrated ability to exercise initiative and some independent judgement in carrying out duties.
• Demonstrated ability to work under pressure, to multi-task, to work independently with minimal direction, to problem solve, to take initiative, to anticipate potential problems/conflicts and take appropriate actions, to organize and prioritize work and to meet deadlines.
• Demonstrated ability to establish/maintain satisfactory work relationships with public, volunteers and other employees.
• Demonstrated ability to deal tactfully/effectively with co-workers, public, elderly/confused/demanding clients and staff from other agencies.
• Demonstrated ability to maintain confidentiality.
• Demonstrated ability to communicate effectively both verbally (via phone and in person) and in writing.
• Must be able to work within a team environment.
• Must be able to adapt to constant changes.
• Must demonstrate good attention to detail.
• Must demonstrate a willingness to be flexible.

Responsibilities

• Provide clerical and program support for program services and staff.
• Perform data entry, keyboarding, and word processing.
• Create and work with spreadsheets using various software applications.
• Learn and utilize program-specific computer systems.
• Exercise initiative and independent judgment in carrying out duties.
• Work under pressure, multitask, and work independently with minimal direction.
• Problem-solve, take initiative, and anticipate potential problems or conflicts.
• Organize and prioritize work to meet deadlines.
• Establish and maintain satisfactory work relationships with the public, volunteers, and employees.
• Deal tactfully and effectively with co-workers, the public, elderly/confused/demanding clients, and staff from other agencies.
• Maintain confidentiality.
• Communicate effectively both verbally (via phone and in person) and in writing.
• Work within a team environment and adapt to constant changes.
• Demonstrate good attention to detail.
• Be flexible with hours of work, days off, and work area as operational requirements change.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED