Adult Group Tours and Sales Coordinator

Chicago History Society•Chicago, IL

6d•$24 - $27•Onsite

About The Position

The Coordinator, Adult Group Tours, Sales and Experiences supports the Special Events department in its mission to promote the Chicago History Museum as a unique educational and entertaining venue for Adult Group Tours, Adult Group Ticket Sales and Experiences. The position is responsible for maximizing adult group sales revenue, meeting set goals, cold calling and metric expectations, and building a pipeline of prospective clients by networking to establish authentic business relationships. The Coordinator promotes, sells and coordinates the adult group tour program with the goal of increasing adult group tour visits, adult group virtual program sales, adult group ticket sales, experiences and revenue of the museum. The coordinator also assists the Special Events Department as needed.

Requirements

A minimum of three (3) to five (5) years of sales or group coordination or event planning experience
Must display a strong work ethic and desire to build a career in hospitality, travel, and/or tourism.
Ability to maintain a varying schedule; the schedule is based on working daytime events and maintaining weekday office hours to accommodate clients, paperwork, and Adult Group tour visit
Excellent interpersonal, organizational, and written and verbal communication skills.
Willingness to learn in a fast-paced environment and work collaboratively in the department and across the museum.
Must demonstrate the ability to be proactive, work independently and accomplish results in a high-level service environment.
Experience working with a broad range of constituencies, including a highly diverse public as well as a highly motivated and goal-oriented group of committees and individuals
Experience working in a team environment
Ability to take responsibility for ideas, decisions, and actions
Ability to consistently represent the department and the Museum in a positive, efficient, friendly, and professional manner
Commitment to the mission, values, and programs of the Chicago History Museum
Ability to read and interpret documents such as operating instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of museum visitors and in front of employees of the organization.
Ability to calculate figures and amounts such as percentages, ROI, etc.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
The ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Nice To Haves

bachelor's degree is a plus
Familiarity and knowledge of Altru, EMS or other group sales ticketing programs a plus

Responsibilities

Develop group sales packages and experiences resulting in increased museum attendance and revenue opportunities.
Manage the Adult Group Tour budget and monthly/quarterly/yearly reports
Attend travel industry trade shows and industry functions for the Chicago Convention and Tourism Bureau
Identify new client relationships locally and beyond. This includes conducting sales calls (via email, on the phone and in person) and visits to a required number of contacts both new and existing each month.
Determine financial goals, pricing strategies, marketing plans and advertising ideas for the adult group tour market
Meet annual financial goals for revenue and expenses
Implement daily activities with Visitor Services, Security and the Café
Develop pricing, new adult group program ideas / sales outlets and tactics along with developing possible upgrades with the Café and onsite store for adult groups, with the goal of increasing adult group revenue across museum departments
Develop pricing and new sales ideas with the museum gift store for adult groups, with the goal of increasing adult group revenue
Contact clients, contract group tour leaders, and other markets for selling program offerings
Oversee and facilitate the tours, virtual programs, off site tours, sales and experiences themselves including direct work with security, maintenance, vendors and catering staff throughout tour visit and experience either onsite or virtually
Assist clients with all needs and requests
Follow up with clients and maintain client relationships to build business and rebooking previous clients while maintaining long standing relationships
Coordinate and schedule volunteers, education team, and other tour guides as needed and complete proper paperwork to secure such needs.
Schedule other services that might be needed for the group during their visit
Assemble internal event memos and communications that detail logistics of group
Respond to all phone and email requests in a prompt time
Follow up with all group tour and experience leads
Book events, track clients, build tickets, close events, collect payments and reports for Adult Group Sales in Altru and other sales programs
Process booking sheets, invoices, and contracts
Track and process client payments and agreements
Conduct cold calling and market research to develop and diversify business and Sales.
Assist with the development of business development with areas in department
Work with multiple departments to streamline the paperwork/booking process through ALTRU and EMS Programs
Participating in various special event department programs
Evaluate and maintain necessary forms and printed materials
Additional ALTRU and EMS database management
Participate in CHM committee meetings as requested
Other duties as assigned