Adult Crisis Counselor

Aroostook Mental Health Services•Calais, ME

About The Position

The Adult Crisis Counselor works on the Adult Crisis Stabilization Unit (ACSU) in Calais, Maine, providing immediate, compassionate support and intervention to adults experiencing mental health or substance use crises. The role takes place in a fast-paced environment requiring empathy, critical thinking, and teamwork. The counselor supports clients throughout referral, admission, ongoing care, and discharge; provides crisis intervention and stabilization; and contributes to treatment, discharge, and crisis planning. The position also includes household responsibilities, education and resource information for clients and others, documentation, participation in consultations and meetings, and phone-based crisis support and referrals. Services should support each client’s overall health and well-being and comply with ACSU and Emergency Services protocols.

Requirements

High school diploma.
MHRT-1 is provided upon hire and must be completed within the first 30 days of employment.
Under the MHRT-1 Provisional, complete First Aid, CPR, Mental Health Support Specialist, and MANDT (Level I required) within one year of hire.
Maintain all certifications to remain in good standing and keep MHRT-I current.

Responsibilities

Support referral, admission, continuing care, and discharge of adults to and from the ACSU.
Provide crisis intervention and stabilization services to clients at the ACSU.
Track each client daily, including mental status, activities of daily living, treatment-plan progress, safety concerns, medication administration, and 24/7 monitoring.
Assist with developing and following treatment plans, discharge plans, and crisis plans.
Assist with meal preparation, cleaning, laundry, and other household responsibilities.
Educate staff and community members, including clients, family members, and providers, about Emergency Services, available resources and options, and how to access them.
Complete and maintain documentation according to policy and procedure.
Access and participate in team, agency, and clinical consultation meetings.
Follow protocols in the ACSU and Emergency Services Employee Handbooks.
Provide integrated services that support clients’ overall health and well-being.
Provide callers with phone support, crisis intervention, stabilization, information, and referrals.