Adult and Child / Behavioral Health Care Manager / Craven County

RHA Health Services, LLC • New Bern, NC

7d • Hybrid

About The Position

RHA Health Services is hiring an Adult and Child / Behavioral Health Care Manager to provide whole-person, integrated care management to individuals with mental health, substance use, and/or developmental disabilities. The position works across service sites, homes, and communities through face-to-face and other interactions and as part of integrated care teams. It promotes better health outcomes by addressing needs across physical and behavioral health, intellectual and developmental disabilities, pharmacy, and unmet health-related resources. The role is responsible for sustaining high-quality care and complying with company, state, and federal policies.

This is a hybrid, community-based position serving Craven County and requiring travel within and around the county. The schedule offers some flexibility. Pay is up to $25.00.

Care Managers must meet at least one of the following Qualified Professional education and experience criteria: a master’s degree in a human service field and at least one year of full-time experience working with the MH/SU/IDD population; a bachelor’s degree in a human service field and at least two years of such experience; or a bachelor’s degree in a non-human service field and at least four years of such experience. Care Managers serving members with LTSS needs must also have two years of prior LTSS and/or HCBS coordination, care delivery monitoring, and care management experience; this may overlap with the experience needed to qualify as a Qualified Professional. Care coordination, care management, or case management experience is required. A valid driver’s license and reliable transportation are required; a clinical license is preferred.

The role includes completing pre-employment screening, including criminal background checks, registry checks, drug testing, and education and credential verification. Proof of driver’s license, insurance, and a vehicle may be required for positions involving transportation of individuals.

Requirements

• Meet at least one Qualified Professional qualification: a master’s degree in a human service field and at least one year of full-time MH/SU/IDD experience; a bachelor’s degree in a human service field and at least two years of full-time MH/SU/IDD experience; or a bachelor’s degree in a non-human service field and at least four years of full-time MH/SU/IDD experience.
• For care managers serving members with LTSS needs, have two years of prior LTSS and/or HCBS coordination, care delivery monitoring, and care management experience; this experience may overlap with the experience required to qualify as a Qualified Professional.
• Have care coordination, care management, or case management experience.
• Hold a valid driver’s license.
• Have reliable transportation.
• Complete required pre-employment screening, including criminal background and registry checks, drug testing, and education and credential verification.
• For positions requiring driving, provide proof of driver’s license, driver’s insurance, and vehicle if required for transporting individuals.

Nice To Haves

• Clinical license preferred.

Responsibilities

• Facilitate care management services, including conducting comprehensive assessments, sharing information, and supporting tailored care management planning with the person supported and team members.
• Monitor implementation of care management plans and facilitate updates at least every 12 months, following significant changes in circumstances or needs, or at the request of the person supported.
• Follow workflows, policies, procedures, and documentation standards that promote whole-person care and accountability for service delivery.
• Continuously improve care management interventions and keep the team informed about current best practices.
• Collaborate with integrated care team members, community organizations, and RHA departments to support care management implementation.
• Use a person-centered approach that reflects each individual’s strengths, needs, and preferences and supports health, wellness, safety, self-management, disease management, and integrated healthcare planning.
• Use data to support effective, integrated, coordinated care management and ensure individual data is shared and stored in accordance with state and company policies.
• Implement organizational health and safety policies and procedures to maintain a safe and healthy environment.
• Document services promptly to support accurate reimbursement accounting.
• Maintain frequent, regular communication with people supported, families, team members, and colleagues; support open communication, feedback, care-planning goals, and outcomes.
• Maintain external relationships with providers, community organizations, and Clinically Integrated Networks.
• Support the RHA Code of Conduct and Ethics and Compliance Program, including confidentiality and no-retaliation policies.
• Direct and confidentially investigate allegations of abuse, neglect, exploitation, theft, fraud, waste, misconduct, or ethics and compliance violations according to company policy; protect individuals during investigations, meet external reporting requirements, and follow up on investigation recommendations.
• Participate as assigned in Quality Improvement Committee, Quality Assurance Committee, Quality Management Team, Safety, Task Force, and Human Rights Committee meetings.
• Maintain a positive and professional image in the work setting and community.
• Perform other related duties as assigned.

Benefits

• Payactiv early access to earned wages before payday
• Employee perks and discount program
• Paid time off for full-time employees
• Health insurance for full-time employees
• 401(k) retirement savings program
• Physical, emotional, and financial wellbeing programs
• Chronic disease management programs for hypertension and diabetes for qualifying employees
• Free CPR, first aid, and job-specific training opportunities

What This Job Offers

• Job Type: Full-time