ARD Specialist

Green River Area Development District•Owensboro, KY

1d•$16 - $18

About The Position

The Aging and Social Services Department is seeking an ADRC Specialist (Non-Exempt, Part-Time) who believes every older adult, person with a disability, and caregiver deserves a trusted guide during life's most complex decisions. This role is for someone passionate about leading others while ensuring compassionate, high-quality service reaches those who need it most.

Requirements

Bachelor's degree in Social Work, Gerontology, Psychology, Sociology, Human Services, Public Health, or a closely related field AND/OR equivalent professional experience working with older adults, individuals with disabilities, or community-based services.
Compassionate, adaptive communication skills
Technical proficiency

Nice To Haves

Experience mastering multiple program knowledge while meeting compliance and reporting requirements

Responsibilities

Respond to individuals seeking assistance through the Aging and Disability Resource Center phone line.
Complete comprehensive intake, screening, referral, and follow-up services for older adults, individuals with disabilities, caregivers, families and professional providers.
Assess individual needs and provide objective, person-centered information regarding available public benefits, community resources, long-term services, and private care options.
Assist individuals in navigating complex service systems while empowering informed decision-making.
Advocate on behalf of clients with community agencies and service providers when appropriate.
Maintain comprehensive, accurate knowledge of available community resources and continually update referral information.
Provide Medicare counseling appointments by phone and in person.
Assist clients with Medicare enrollment, Medicare Savings Programs, Low-Income Subsidy (Extra Help), prescription assistance programs, appeals and benefits education.
Ensure timely and accurate documentation within all required state data systems.
Verify that all client screenings are entered within required timeframes.
Maintain program documentation that meets federal, state, and agency compliance standards.
Protect confidential information in accordance with agency policy, HIPAA requirements, and applicable regulations.
Promote public awareness of available long-term supports, Medicare counseling services, and community resources.
Monitor service quality and identify opportunities to improve customer experience.
Participate in professional development and required DAIL training.
Assist with special projects and other duties as assigned.
Foster a culture of continuous learning, innovation, and excellence throughout the program.